But what really completely baffles me especially being Japanese is the complete and total lack of respect for the customers as well as an embarrassingly poor quality product. My parents would have shamed the crap out of me, told me this was disgraceful and made me fix it.
AMEN.
I'm British, our laws are pretty strict about this kind of thing. The words 'Fit for purpose' spring to mind.
There is remedial action you can take if you are unsatisfied, but I've be warned not to tell you what it is, or I'll be banned. Yay!