Missing gems from purchase

[Kenneth Christianson]

I bought the 34.99 pack did not get gems or gifts for guild please help

[cafedecoy]

contact gree

or

request a refund from itunes.

[Cuffy Meigs]

Had the same thimg happen on purchase, i sent all the proper screen shots in, and got a response from robert miller.
He replied" compensation will automatically be issued from the server"
I still havent received my gems yet.
I have sent 5 follow up emails, but still no gems.
Reference (#2885383)

Im kind of leary to get more before this gets fixed.

[roookey1]

a real world company would already been flooded with lawsuits and employees would get fired if treating paying customers as inefficiently as that. Unbelievable.
Good luck getting your money returned - if nothing happens for a few more days, I'd advise to report to Google Play directly, Google is more customer-oriented than Gree and will most probably refund if you can illustrate that you didn't receive the product and send copies of your inquiries.

[Cuffy Meigs]

So got 300 gems as compensation, with a little extra for my trouble. Problem is i bought a 375 pack.
Typical gree