Thread: Missing gems from purchase
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02-26-2016, 11:21 PM #1
- Join Date
- Feb 2016
- Posts
- 2
Missing gems from purchase
I bought the 34.99 pack did not get gems or gifts for guild please help
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02-28-2016, 04:22 PM #2
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03-16-2016, 05:16 AM #3
- Join Date
- Dec 2014
- Posts
- 53
Had the same thimg happen on purchase, i sent all the proper screen shots in, and got a response from robert miller.
He replied" compensation will automatically be issued from the server"
I still havent received my gems yet.
I have sent 5 follow up emails, but still no gems.
Reference (#2885383)
Im kind of leary to get more before this gets fixed.
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03-16-2016, 05:56 AM #4
a real world company would already been flooded with lawsuits and employees would get fired if treating paying customers as inefficiently as that. Unbelievable.
Good luck getting your money returned - if nothing happens for a few more days, I'd advise to report to Google Play directly, Google is more customer-oriented than Gree and will most probably refund if you can illustrate that you didn't receive the product and send copies of your inquiries.
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03-17-2016, 07:30 AM #5
- Join Date
- Dec 2014
- Posts
- 53
So got 300 gems as compensation, with a little extra for my trouble. Problem is i bought a 375 pack.
Typical gree