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lol, JK! kinda... Think about the CS agent whe receives your ticket. They probably don't play MW, never been here on the forum, and they probably have no idea what you're talking about. How would they know if 2 hours is a long wait time? Just saying... plus, you'll get more bees with honey: be kind. CS agents are people, too. Amen
Regarding the wait times, I'll let them know. Hopefully they are already working on a fix!