Ok Sirius, did you (Gree) lie to us?

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Thread: Ok Sirius, did you (Gree) lie to us?

  1. #1
    Articulate Author
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    Ok Sirius, did you (Gree) lie to us?

    First, offering a reward, letting folks spend money/resources farming that reward, and then stealing that reward flat sucks.

    However, as you instructed, I sent the ticket to support. First, I got the canned response, then I got the response that they assigned my ticket to a specialist. However, after investigation I got the following:

    Thank you for your patience.

    I understand your frustration and apologize for the difficulties that were experienced.

    Unfortunately, we are not authorized to offer any compensation. I will pass your feedback directly to our developers for further consideration. Again, thanks for taking the time to message us.

    If you have any other inquiries, please let us know. Have a nice day and thanks for gaming with us!

    Regards,
    Travis
    Did you just flat lie to us? How can you justify this action? I'm curious as to your response.

  2. #2
    Prominent Poet Jnsolberg's Avatar
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    Quote Originally Posted by War player View Post
    First, offering a reward, letting folks spend money/resources farming that reward, and then stealing that reward flat sucks.

    However, as you instructed, I sent the ticket to support. First, I got the canned response, then I got the response that they assigned my ticket to a specialist. However, after investigation I got the following:

    Thank you for your patience.

    I understand your frustration and apologize for the difficulties that were experienced.

    Unfortunately, we are not authorized to offer any compensation. I will pass your feedback directly to our developers for further consideration. Again, thanks for taking the time to message us.

    If you have any other inquiries, please let us know. Have a nice day and thanks for gaming with us!

    Regards,
    Travis


    Did you just flat lie to us? How can you justify this action? I'm curious as to your response.
    I got the exact same response x4

    Even worse is the EB counter not working. If I've spent all that extra time killing for silence from Gree, I'm done with this game!
    Purple Squirrel

  3. #3
    Moderator Vile Lynn's Avatar
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    Quote Originally Posted by War player View Post
    First, offering a reward, letting folks spend money/resources farming that reward, and then stealing that reward flat sucks.
    IMHO, which is not an official GREE opinion, you exploited a glitch, an obvious error, and really don't deserve to be compensated for the resources you used while exploiting that glitch/error.

    You can't argue that it was a legitimate reward drop for a low-level RB, when you knew it was the same reward for finishing RB Normal. The error was obvious to many players. Exploiting it was a poor choice... just sayin'
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  4. #4
    Consistent Contributor Toddiekska's Avatar
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    Why are we to blame for the errors of a company, which cannot put together a viable product? Has there been a single event in the last year without some sort of error?

  5. #5
    Moderator Vile Lynn's Avatar
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    Quote Originally Posted by Toddiekska View Post
    Why are we to blame for the errors of a company, which cannot put together a viable product? Has there been a single event in the last year without some sort of error?
    Why would you think anybody is blaming you?
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  6. #6
    Articulate Author
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    Exploited a glitch? Uh, no. It was a legitimate reward. Even Sirius said to submit tickets.

  7. #7
    Verbose Veteran
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    Gree is taking crooked tactics to a whole new level. No way do I believe all these errors are by accident, they are done on purpose by gree to try and rob players of their money.
    MW 186 619 883 Crazy Canuck lvl 230

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  8. #8
    Administrator Sirius's Avatar
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    Tossing this to the team as THAT should not be the response to players.

  9. #9
    Moderator Vile Lynn's Avatar
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    Quote Originally Posted by War player View Post
    It was a legitimate reward.
    You knew it was not a legitimate reward drop unit for an L30 RB. Everybody knew that.
    I'm not saying players shouldn't be compensated but stuff happens.


    Quote Originally Posted by Sirius View Post
    Tossing this to the team as THAT should not be the response to players.
    Thank you, Sirius! I know you're working on getting this resolved... takes time to get everybody on the same page.
    Last edited by Vile Lynn; 10-22-2015 at 11:27 AM.
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  10. #10
    Verbose Veteran
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    Quote Originally Posted by Sirius View Post
    Tossing this to the team as THAT should not be the response to players.
    Sirius, would you also please care to let us know what is going on with EB? many of us have spent gems and lots of time to kills OVER 100 bosses, but the mayority has have their goals reset again and again to 50/100 kills

    if in doubt, I guess all what support needs to do is check players inventory to see how many of the EB rewards they have, and you will confirm many with over 100 of them

    Please give us an answer as to how will support handle this as EB is to end in 2 hours

    FYI, I sent ticket 2 days ago, and still waiting for a response

    thanks

  11. #11
    Administrator Sirius's Avatar
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    The team is working on that as well right now in fact.

  12. #12
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    Quote Originally Posted by Vile Lynn View Post
    You knew it was not a legitimate reward drop unit for an L30 RB. Everybody knew that.
    I'm not saying players shouldn't be compensated but stuff happens.
    Actually no one could be 100% sure that was not the reward as we cannot read minds and GREE is run by a bunch of imbeciles that can't roll out an event bug-free to save their lives. We are frustrated by GREE's incompetence and just want GREE to fix the issues that plaque this game.

  13. #13
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    Quote Originally Posted by Sirius View Post
    The team is working on that as well right now in fact.
    So, Should I have hope that the "ghost of black feather" will be added to my inventory and to all other players that won it? (1- completed 50 kills, 2- completed legendary (35 more kills) and 3- killed 100 bosses (for insurance killed about 25+ bosses) even though goal keeps reseting to 50/100

    I know it is hard sometimes to find the bug and fix it, but any idea when we should expect the EB issue to be resolved and prizes delivered?

    thanks

  14. #14
    Articulate Author LüK€¥'s Avatar
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    Quote Originally Posted by Toddiekska View Post
    Why are we to blame for the errors of a company, which cannot put together a viable product? Has there been a single event in the last year without some sort of error?
    I think its good us the players find these mishaps. However, it isn't exactly rocket science to make a game work in the correct manor. I think GREE needs a complete reformation, led by a gamer so they can address any issues, also, programming a game isn't hard. Just need fingers, eyes and a decent understanding of code language.

    In conclusion, GREE NEEDS a reformation, new CEO, because its what the players want.
    ♛CK-The Reaper Zc♛
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    Harassing Peoples' Wallets and Taking peoples' Souls since the Beginning of Time

  15. #15
    Moderator Vile Lynn's Avatar
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    Quote Originally Posted by Stark. View Post
    Actually no one could be 100% sure that was not the reward as we cannot read minds and GREE is run by a bunch of imbeciles that can't roll out an event bug-free to save their lives. We are frustrated by GREE's incompetence and just want GREE to fix the issues that plaque this game.
    When an L30 RB drops units that is the same unit for completing RB Normal, you can be 100% sure that it is a mistake. Really.
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