First, offering a reward, letting folks spend money/resources farming that reward, and then stealing that reward flat sucks.

However, as you instructed, I sent the ticket to support. First, I got the canned response, then I got the response that they assigned my ticket to a specialist. However, after investigation I got the following:

Thank you for your patience.

I understand your frustration and apologize for the difficulties that were experienced.

Unfortunately, we are not authorized to offer any compensation. I will pass your feedback directly to our developers for further consideration. Again, thanks for taking the time to message us.

If you have any other inquiries, please let us know. Have a nice day and thanks for gaming with us!

Regards,
Travis
Did you just flat lie to us? How can you justify this action? I'm curious as to your response.