So I got a reply to my follow up ticket: "Thanks for the message. We have passed this along to our team to investigate and if there is anything else we can do for you, please feel free to let us know." Got this verbatim on all accounts. Not one word about refunding gems/orbs/honor.
Sirius how is this going to be addressed? Either give back the hunters or refund our resources.
Lol. Our guild got the same message. It's been over a week since submitting the tickets like Sirius told us to do, and they are just now assigning someone to it? Let's see if I have this right.Originally Posted by Stark.
1. Gree offers a reward for killing a level 30 boss
2. Folks farm the item (duh) using gems, health potions and honor
3. After spending gems, health potions and honor, Gree takes the prize away. Claims it was an error.
4. Gree says to submit tickets
5. Gree does nothing with the tickets for over a week
Does tha about sum it up?
Just got this from "support"
*snip*
Sirius, you made it sound like Gree would do something about the honor, refills and gems that we spent on GREE'S mistake.
Does anyone talk to your non-support people when there's a foul up that need to be fixed?
I wonder why your paying customer base keeps getting smaller
Last edited by Vile Lynn; 10-21-2015 at 01:26 PM. Reason: CS Tickets are private communications, removed
Purple Squirrel
Lol, so Gree offers a very good prize, then after a day or so of farming prize, Gree TAKES THE PRIZE AWAY, and doesn't return the resources used.
Last edited by Vile Lynn; 10-21-2015 at 01:29 PM.
I suggest that people submit complaints to the FTC As false advertising. A product was advertised, resources were spent, and afterward the product was changed for a lesser valued item without due compensation.
I suggest you read the app's ToS before posting stuff like this.
Line ID: clementine88
So, how do you explain Gree offering a reward, letting folks spend gems,,health potions and honor, and after spending all that, take the prize away?
Then, posing on here to submit a ticket, and then when the tickets roll in, the folks reading those tickets tell us they are not authorized to give back what Gree had us spend..what would you call that?
Without breaking the ToS?
"Has GREE abandoned this forum?"
This forum is not the only thing gree has abandoned it seems...
See??? I told ya!
Given that it was clearly stated that farmers would be compensated, they need to be compensated.
So, Gree basically lied to is about reimbursement.
1. As far as I know those who farmed the lvl 30 have got health refills for the gems spent - that's not exactly what most of them wanted, but yes, it's a compensation.
2. The wrong drop-unit was never advertised - it wasn't even in the general list of the drop units, you could only see it as possible drop unit when you opened the 'possible-rewads' list for the specific bosses.
3. And again: in my opinion everyone who is not stupid has known that he was farming a wrong drop-unit.... so stop complaining that it was not obvious
4. It would have been nice if gree would have compensated the spent honor - but as stated in 3 everybody who farmed this bosses knew what he was doing - so a compensation with health potions for the spent resources (gems/honor/time) is a fair deal - No one ever talked about a copmpensation of all resources 1:1, so no one should be called liar
and 5. the complete discussion here is very far away from the topic of this thread
Still have not received compensation for this issue. Currently my ticket has been sent up the chain so it basically got sent somewhere to die.
^ Quoted for truth. Thanks for posting.1. As far as I know those who farmed the lvl 30 have got health refills for the gems spent - that's not exactly what most of them wanted, but yes, it's a compensation.
2. The wrong drop-unit was never advertised - it wasn't even in the general list of the drop units, you could only see it as possible drop unit when you opened the 'possible-rewads' list for the specific bosses.
3. And again: in my opinion everyone who is not stupid has known that he was farming a wrong drop-unit.... so stop complaining that it was not obvious
4. It would have been nice if gree would have compensated the spent honor - but as stated in 3 everybody who farmed this bosses knew what he was doing - so a compensation with health potions for the spent resources (gems/honor/time) is a fair deal - No one ever talked about a copmpensation of all resources 1:1, so no one should be called liar
and 5. the complete discussion here is very far away from the topic of this thread
Line ID: clementine88
Okay, let's get back on topic.
Has GREE abandoned this forum?
Does GREE know that we lack resources for building a Guild Citadel?
Does GREE know that we now have no way of donating orbs?
Does GREE know that the game has been giving out two different types of orbs (Viscous and Inferno) since the last RB event?
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