Quote Originally Posted by andy2 View Post
Some are, most have consulted outside parties to seek a return of funds. Still no contact/help from anyone yet.
Andy2,

This is what I took umbrage at. To say you have not received any help is simply not true. I have been forwarding your messages. You knew that support had given your faction compensation (which you disagree with but that is a different matter all together). The missing link seems to be the email response from the support agents. You can now see online that support agents did indeed respond; so email replies either ended up in your spam, you accidentally blocked our emails or Zendesk (support software) failed to deliver them. I suggest writing in with an alternative email address here to test if your email account is the issue:

https://games.gree-support.net/hc/en-us/requests/new

I don't mind doing more through private messages if necessary but dragging this out on the forum is unnecessary and serves only as a spectacle so I am locking this thread.