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05-10-2015, 10:27 PM #31
- Join Date
- Feb 2013
- Location
- Somewhere cold
- Posts
- 371
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05-10-2015, 10:54 PM #32
- Join Date
- Jan 2015
- Location
- Singapore
- Posts
- 68
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05-11-2015, 07:38 AM #33
- Join Date
- Dec 2014
- Posts
- 236
Its been 36 hours for me, havent heard anything from Gree and I pmed Relic about 12 hrs ago and still nothing... am I gonna get the plus version or not? This is ridiculous now...
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05-11-2015, 08:03 AM #34
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05-11-2015, 08:46 AM #35
- Join Date
- Dec 2014
- Posts
- 236
Exactly pimatsu, they r giving us the run around. Wats taking so long to fix ur mistake guys?
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05-11-2015, 09:15 AM #36
- Join Date
- Jan 2015
- Posts
- 796
Hey everyone,
Sorry for the delayed response on this.
If you haven't contacted Customer Support about this please do so immediately so they can assist you with your +version. You can submit a ticket here: https://games.gree-support.net/hc/en-us/requests/new
If you have already done so, it will be addressed and there's no need to send in another ticket on it. I know it's taking a while and it's frustrating - there's a high volume of tickets on this and it will be taken care of for you in the order your ticket was received.
Also, I apologize for any PM's that aren't answered by me over the weekend, as those are my days off. Any time you need assistance with the game on the weekend, it's best to contact Support (again, if you haven't already). They're staffed on the weekends.
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05-11-2015, 09:27 AM #37
- Join Date
- Apr 2014
- Posts
- 142
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05-11-2015, 09:28 AM #38
- Join Date
- Dec 2014
- Posts
- 236
Thank you for the reassurance Relic, I was getting worried. Thank you for posting and keeping us informed, I really appreciate that.
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05-11-2015, 09:39 AM #39
- Join Date
- Dec 2014
- Posts
- 53
Yeah i sent in a ticket 12 hrs ago
Screenies all the way around
Still no response.
Gonna try and be patient. Well see.
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05-11-2015, 02:03 PM #40
- Join Date
- Dec 2014
- Posts
- 236
Going on 2 days now... at this point im gonna miss the crafting period...
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05-11-2015, 03:59 PM #41
- Join Date
- May 2015
- Posts
- 15
I am at about 36 hours waiting now. Not complaining, just concerned with how heroic mode deals with crafting once the event ends. I had a guild made who was crafting a heroic epic and it was canceled once the event ended. This definitely needs to be changed. But yes I hope I get the Firestorm Vanguard+ soon I am looking forward to leveling it up.
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05-11-2015, 04:46 PM #42
- Join Date
- Dec 2014
- Posts
- 236
So I sent in a ticket regarding my missing war energy, roughly 12 hrs after I sent in my ticket regarding Firestorm+, and that ticket was just answered. Almost 48 hrs later and still no reply to my Firestorm+, im still holding the Starcrystals waiting for it. What is going on, Relic? Im beginning to think im not going to get this Firestorm+.
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05-11-2015, 06:54 PM #43
- Join Date
- Jan 2015
- Location
- Singapore
- Posts
- 68
Hi Regretz,
Do you have the following 2 things?
1. Max regular Firestorm or Firestorm+?
2. At least 8 crystal collected from Heroic?
I would suppose that you have both and maybe it is just the number of tix submitted are too huge for this period due to the unexpected error.
regards, KentIGN: Spmort
The Untouchables
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05-11-2015, 07:20 PM #44
- Join Date
- Dec 2014
- Posts
- 236
Hey Kent, yes when I submitted the ticket I had 8 starcrystals and my maxed normal version of Firestorm. Currently, im up to 14 starcrystals so I would love to begin crafting the plus versions. I feel like im dedicating so much time to this game and being ignored...
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05-11-2015, 09:18 PM #45
- Join Date
- Jan 2015
- Location
- Singapore
- Posts
- 68