Ok the dev's ask and answer was a waste of time and my life....

[legalious]

Since it's clear Gree wants to make money so bad, they should also be stepping up to keep the gaming experience fun. Isn't that why we started playing the game in the first place? Because it was fun?

I started playing because I wanted to collect certain armor. My type of fun would involve a lot of Disneyland.

[Lord P]

I started playing because I wanted to collect certain armor. My type of fun would involve a lot of Disneyland.

so collecting armor isn't fun? You've been playing this game how long?

[legalious]

so collecting armor isn't fun? You've been playing this game how long?

Only the ones I want, and I have been playing since late 2013.

[Lord P]

Only the ones I want, and I have been playing since late 2013.

So only collecting the armor you want is fun........ this implies fun is not the primary reason for playing this game in the first place. Is fun even required for you to continue playing?

[Yerofeich]

I agree with Lord P in regards to randomness of drops. Now personally, I wish HM was longer (2 weeks at least) but I can accept the fact that if there are a lot of people who do play 24/7 and spend a million gems, they deserve that heroic armor more then I do, even if i do think of them as basement dwelling freeloaders without a life. But the idea that two people can spend exactly the same effort and gems and have one of them get the armor and the other not even be close is a bit disheartening.

[Regretz]

I agree, I mean in order to get the + version u must have A LOT of free time on ur hands, time which I (as well as the majority of ppl) do not have as I work full time. Gree is all about making money, I understand. So y aggravate the ppl that r working, who in case spend some of the money they make in gems, by making HM a no-lifer mode. I dont even bother going for the + as I have a job and a family. Also, fighting 1 area 60+ times with only 5 shard drops completely turned me away.
If they think keeping HM 1 week long permanent is gonna make ppl spend more they r sadly mistaken.
Also, their AMA was a complete joke with the questions regarding HM. They gave the same 1sentence answer for a majority of the questions (We have no intention of doing that) or something to that effect. ELABORATE! Each question should have a different answer, explain to us y u choose to not implement that feature. For instance, I suggested making potions buyable or a more common drop and they just said they have no intention of doing so. Well why not? This heroic mode bull has made the 1 fun game mode more of a full time job, and im not looking to take on a second job.

[Marco_]

People are complaining about the drop rates yes. But why are they complaining? Because they can't get the plus armor? I would argue that isn't necessarily the case. The frustration comes from going through a level and receiving nothing for your labor. This is new to Knights and Dragons in the 9 months I've been playing.
Before if you couldn't beat a level you understood that and made whatever preparations were necessary to change that in the future. But the way Gree has done things with Heroic Mode they've gone in the direction of...... you can have the strongest armor in the game and still not be able to progress........... for no other reason than the games just decides not to give up a fragment. That's just plain corny and very frustrating. You can do everything right and still not receive a crystal fragment for no good reason....... just luck of the draw. I feel that's the part that really frustrates people.

Nah, in the long ago past you needed the storyline 3*+ armors to beat epic boss level 43. Which meant collection 18 or 22 materials twice, while most of the drops were 1* materials instead of 3*. All the later storyline locations have secondary drops for their bosses that are more common than their primary drops, so low-ish drop rates have been with KnD from the start.

[Arclite]

"It is on the backlog".....What does that even mean? The answers were vague and not much detail was given.

As UP Jen pointed out this means we want to work on it sometime in the future. We have no set date. I apologize for the vagueness but 1h is not a lot of time to answer questions. Which answer should I elaborate on?

How many people are actively playing K&D now? Has it been going down or up? How many of those are totally free-to-play? What do people spend per month on K&D on average? And have you seen the South Park episode "Freemium isn't free" and laughed like evil, mad super-villains while rubbing your hands and showering each other with dollar bills?

This data is confidential. What I can link you to is thinkgaming.com which provides rough estimates.
That South Park episode is one of my favorites. The rubbing hands and showering in money part I can't do unfortunately. I have bills to pay and kids to feed like everyone else.
According to your logic bank tellers shower themselves with money every day. The "Freemium" market is a result of Player/Customer behaviour, which I can't predict or change.
But that's a discussion for another day.

Phill - Immortal GM: a.) Are you aware that for raids, you give out practically the same rewards for #1, #2, #3 if we look at the MAIN reward - Armor.
Whilst it is understandable you cannot give the three top players, assuming they come from the #1 three versions of a Mono for placing #1 Guildwise and Top 3 Individual wise, don't you think this devalues the idea of attempting to perform on a very high GUILD level in raids?

b.) As developers, do any of you actually PLAY KnD? From other games, often staff have their own private accounts and it really depicts if they truly love the game. If you do play, would you say that you do love the game? If so, what is it that makes you like your own game? Content? Community?

a) We are constantly working on improving Reward structures to find the optimal setup. Since we try and implemented changes incrementally this can sometimes result in odd looking structures. How do you like the latest change?

b) Yes, most people in the office (me included) play the game on a regular basis. I love the game like a brother. We often have arguments but at the end of the day we are bound for life. My favourite aspect of the game are the cool looking armors you can try to obtain, and then trying to get them up to Level 99. I also enjoy socialising with my Guild Mates and discussing Community Feedback with other developers. There are a lot of stakeholders involved in this game and it's difficult to make everyone happy. All I can say is, we are doing our best and we want to continue to learn from our mistakes.

Regards,
Arclite

[Phill - Immortal GM]

a) We are constantly working on improving Reward structures to find the optimal setup. Since we try and implemented changes incrementally this can sometimes result in odd looking structures. How do you like the latest change?

b) Yes, most people in the office (me included) play the game on a regular basis. I love the game like a brother. We often have arguments but at the end of the day we are bound for life. My favourite aspect of the game are the cool looking armors you can try to obtain, and then trying to get them up to Level 99. I also enjoy socialising with my Guild Mates and discussing Community Feedback with other developers. There are a lot of stakeholders involved in this game and it's difficult to make everyone happy. All I can say is, we are doing our best and we want to continue to learn from our mistakes.

Regards,
Arclite

Alright. I can understand you want change. However, some moves really need to be thought over before you implement it. Kind of like you are with the EW-Milestones for Beta users. Don't be afraid to "give us crap" to test, it will show better results than promising us the stars and giving us way less.
To the new changes: I feel you are close, but yet quite far from adapting the Milestones properly. With the addition of Rings&Amulets, milestones to 12M just don't cut it anymore. My advice: Listen to your facebook survey/questonnaire. It will show you that you should not only extend the milestones (way) beyond 12M, but also that (only) the later ones should be beefed up.

I am glad you do play the game. I can personally say that it doesn't reflect in the Customer service, as too often stuff gets mixed up or analyzed wrong. However, that isn't the topic at hand, is it.
When you say socialising with guild mates, is this in the ingame chat function? If so, I hope you agree it needs an overhaul .

Thanks for replying anyhow.