clemintine

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Thread: clemintine

  1. #1
    Steady Scribe
    Member Since
    Jul 2013
    Location
    usa
    Post Count
    97

    clemintine

    Hey I have messaged you a few times and you responded back. You were helping me with a ticket and I still have no answer from support 3 weeks later and now you don't receive private messages. Wondering how to get ahold of you now?

  2. #2
    Prominent Poet bam bam.'s Avatar
    Member Since
    Mar 2014
    Main Game
    Modern War
    Post Count
    1,471
    You got put in the too hard basket mate. Shunned
    No, it's not what you think. It's much, much worse!

  3. #3
    Verbose Veteran legalious's Avatar
    Member Since
    Apr 2014
    Location
    Southern California
    Main Game
    Knights & Dragons
    Post Count
    824
    Quote Originally Posted by mikeh20 View Post
    Hey I have messaged you a few times and you responded back. You were helping me with a ticket and I still have no answer from support 3 weeks later and now you don't receive private messages. Wondering how to get ahold of you now?
    Clementine does not have the ability to address tickets or expedite them. She is only able to make sure the CS team does not overlook your ticket. Please review your email and provide the CS team with the requested information to complete the support ticket.

  4. #4
    Verbose Veteran
    Member Since
    Feb 2014
    Post Count
    666
    lol the threads they choose to answer

  5. #5
    Consistent Contributor
    Member Since
    Dec 2014
    Main Game
    Modern War
    Post Count
    140
    lol you hit the nail on the head

  6. #6
    Community Manager
    Member Since
    Jul 2014
    Post Count
    870
    My inbox is temporarily closed. I intend to open it later this week. If you have not done so, please follow up on your existing ticket. Don't forget to check your spam folder, as responses can occasionally go there. If you have not received a response within 24 hours of your follow up, please submit a new ticket and reference your old ticket #.

  7. #7
    Prominent Poet Rolinz's Avatar
    Member Since
    Dec 2013
    Main Game
    Modern War
    Post Count
    1,068
    Quote Originally Posted by Clementine View Post
    My inbox is temporarily closed. I intend to open it later this week. If you have not done so, please follow up on your existing ticket. Don't forget to check your spam folder, as responses can occasionally go there. If you have not received a response within 24 hours of your follow up, please submit a new ticket and reference your old ticket #.
    How about the distribution of the Division Rewards? Should we submit tickets or they are working on it?

    If i know they are working on it, i will not submit a ticket. But no answer or response has been given by GREE!

  8. #8
    Steady Scribe
    Member Since
    Jul 2013
    Location
    usa
    Post Count
    97
    Quote Originally Posted by Clementine View Post
    My inbox is temporarily closed. I intend to open it later this week. If you have not done so, please follow up on your existing ticket. Don't forget to check your spam folder, as responses can occasionally go there. If you have not received a response within 24 hours of your follow up, please submit a new ticket and reference your old ticket #.
    I understand that I have sent 5 tickets unanswered already that's why I came to you. You stated you would help me I just needed to give you my ticket number. Can you just pm me when I can email you again

  9. #9
    Verbose Veteran
    Member Since
    Nov 2013
    Post Count
    896
    Quote Originally Posted by Clementine View Post
    My inbox is temporarily closed. I intend to open it later this week. If you have not done so, please follow up on your existing ticket. Don't forget to check your spam folder, as responses can occasionally go there. If you have not received a response within 24 hours of your follow up, please submit a new ticket and reference your old ticket #.
    So funny, oh how I would love to 'close' my email to clients at work... If only our support staff would do that... oh wait we would be out of work.

  10. #10
    Prominent Poet bam bam.'s Avatar
    Member Since
    Mar 2014
    Main Game
    Modern War
    Post Count
    1,471
    Probably on stress leave
    No, it's not what you think. It's much, much worse!

  11. #11
    Consistent Contributor Sandhawk's Avatar
    Member Since
    Oct 2013
    Location
    The Pit of Despair
    Post Count
    224
    Quote Originally Posted by legalious View Post
    She is only able to make sure the CS team does not overlook your ticket.
    Customer Service overlooks tickets?

    No wonder...
    KA - ✠ Southern Dutch Knights 769-614-822
    CC - 🔫 Old Retired Gangsters 980-215-010
    MW - 🌎Maverick 196-547-849

    Stop giving out chests. Nobody wants a chest as a prize.

  12. #12
    Consistent Contributor
    Member Since
    May 2013
    Post Count
    185
    One ticket per hour she opens and then has to have stress breaks cause the severity of the language used towards her company errors yea sounds legit

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