IOs Locked out of game - Page 2

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Thread: IOs Locked out of game

  1. #16
    Articulate Author Merc_mw's Avatar
    Member Since
    Aug 2013
    Location
    In the shadows
    Post Count
    400
    It seems to me if I keep downloading the broken version from my cloud back up,it will never resolve. Is there a work around to download a fresh version from i Store?

  2. #17
    Banned
    Member Since
    Sep 2013
    Post Count
    768
    Just quit. Gree does not care about customer service

  3. #18
    Verbose Veteran
    Member Since
    Feb 2014
    Post Count
    666
    Quote Originally Posted by Relic View Post
    ^^ This!

    If that doesn't work, please reply in this thread and let me know.

    Thanks!
    They have done that, but it doesn't seem to be helping.

  4. #19
    Articulate Author Merc_mw's Avatar
    Member Since
    Aug 2013
    Location
    In the shadows
    Post Count
    400
    Bump for update please.

    Thank you
    SKILLZONE 773520110.
    Maxed Health Regen time.
    Maxed Infantry Defense
    Maxed Ground Defense
    Maxed Air Defense
    Maxed Sea Defense
    Maxed Defense from Buildings.
    Maxed Building output
    Maxed Infantry Attack
    Maxed Ground Attack
    Maxed Air Attack
    Maxed Sea Attack
    Maxed casualty rate
    GROUPME required
    PM for more info; always recruiting

  5. #20
    Master of Musings Agent Orange's Avatar
    Member Since
    Nov 2011
    Location
    Toronto Canada
    Post Count
    4,023
    Quote Originally Posted by Merc_mw View Post
    It seems to me if I keep downloading the broken version from my cloud back up,it will never resolve. Is there a work around to download a fresh version from i Store?
    I'm pretty sure the cloud version is the same, just checked my iPhone and it is stuck running V5.0.5 build 5005.0. Will check the iPad as well.

    I think the issue is with older accounts, worse accounts are from 2011-11-09 which makes me suspect the server is choking on something old that these players have. Did start recycling a lot of really old units though wonder if it breaking on a really old boost unit.

    I got a reply from a ticket saying that a fix should be in the next update. Hope so.
    Modern War
    IOS - Agent Orange - ID 863 440 860
    Free player
    Playing since 11/08/2011
    Level 240+

    Android - Agent Orange -ID 179 321 004
    Free Player since 7/18/12
    Level 33+

    War of Nations - Agent Orange - Quit the game
    Free Player since 5/30/13

  6. #21
    Master of Musings Agent Orange's Avatar
    Member Since
    Nov 2011
    Location
    Toronto Canada
    Post Count
    4,023
    iPad is running same version. I find that when I am linking through my new accounts things work fine, it's when I link to these old accounts that the app locks me out. When I say new these accounts are only a few months old.

    Oddly I link some old accounts on Android and don't have lockouts. Would be curious to see if the stuck accounts on IOS linking would work on Android but don't think I can remove them from GC.
    Modern War
    IOS - Agent Orange - ID 863 440 860
    Free player
    Playing since 11/08/2011
    Level 240+

    Android - Agent Orange -ID 179 321 004
    Free Player since 7/18/12
    Level 33+

    War of Nations - Agent Orange - Quit the game
    Free Player since 5/30/13

  7. #22
    Articulate Author Merc_mw's Avatar
    Member Since
    Aug 2013
    Location
    In the shadows
    Post Count
    400
    i have 3 accounts the oldest being 2011, the newest being about 18 months old. I can open all of them on wifi ipad2 and a first gen itouch (wifi only).

    None of the 3 accounts open on my iphone5s (about 2 years old) regardless of wifi or cell data.

    The hang up occurs after the music starts, but before the account is attached. I know this because When the load stalls I am able to open the account on either of the other devices, do what I need and close without the "restart" messages popping up on the iPhone.

    When away from wifi to open any of the accounts on the iPhone over Verizon LTE I have to delete & reload the app. (I also use checker to scrub the "junk" and "memory" and hard reboot the phone) for each attempted opening.

    The same process is needed if I want to use the phone on wifi. I choose to use the older devices as even the itouch is faster than that process.

    What is odd is when the issue started the intro of equipment screen began coming up on reloading the app. Then the first 3 ATTACKS during WD had an equipment help screen pop up after each.

    I had not seen that screen since equipment was introduced.

  8. #23
    Steady Scribe
    Member Since
    Jan 2014
    Post Count
    97
    First. I have a lot more trouble logging into my nov 11 account than my Jan 14 account but do have trouble with both.
    Second. Off topic, apologies to all. How do you start a new account now? Do I need a clean device without Game Center logged in?
    Viking Swarm 950943987
    Active Daily Players Always Welcome
    Drama Free Zone

  9. #24
    Community Manager
    Member Since
    Jan 2015
    Post Count
    796
    Hi everyone,

    This has been brought to the attention of the team and they are investigating it.

    Apologies for the delayed reply and the inconvenience this has caused you.

  10. #25
    Master of Musings Agent Orange's Avatar
    Member Since
    Nov 2011
    Location
    Toronto Canada
    Post Count
    4,023
    The problem began after the issue with low level players buying a unit they shouldn't have. I've suspected for a while that dev added in some method of checking accounts on log in for units that a player shouldn't have but because we have some really old units these might be crashing the log in.

    But come to think of it once I finally get in on my old account I can then link to the newer accounts, breeze through them but on the return to the old account I'm locked out. Deleting doesn't work well, lots of uninstalls and restarts may eventually get me back in. This is the iPhone 5 and 6. The iPad 2/3s are better but they also lock up.

    I've tried logging in via the Game Centre and the app and it's a crap shoot as to what finally works, but linking seems to be what triggers the problems in my case.
    Modern War
    IOS - Agent Orange - ID 863 440 860
    Free player
    Playing since 11/08/2011
    Level 240+

    Android - Agent Orange -ID 179 321 004
    Free Player since 7/18/12
    Level 33+

    War of Nations - Agent Orange - Quit the game
    Free Player since 5/30/13

  11. #26
    Articulate Author Merc_mw's Avatar
    Member Since
    Aug 2013
    Location
    In the shadows
    Post Count
    400
    Quote Originally Posted by Relic View Post
    Hi everyone,

    This has been brought to the attention of the team and they are investigating it.

    Apologies for the delayed reply and the inconvenience this has caused you.
    Relic,
    Any update. This issues has caused me to drop one account, and based on the forever- ongoing data usage, I will likely drop another account next billing cycle. You guys really are screwing yourself out of customers.
    SKILLZONE 773520110.
    Maxed Health Regen time.
    Maxed Infantry Defense
    Maxed Ground Defense
    Maxed Air Defense
    Maxed Sea Defense
    Maxed Defense from Buildings.
    Maxed Building output
    Maxed Infantry Attack
    Maxed Ground Attack
    Maxed Air Attack
    Maxed Sea Attack
    Maxed casualty rate
    GROUPME required
    PM for more info; always recruiting

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