problems accessing raids

**XxUni73dxX** · 02-20-2015, 07:29 PM

A few of my guild members cant access the raid screen. Some that can, can only view and not be able to auto scout. Anyone else having this issue?

**XxUni73dxX** · 02-21-2015, 06:06 AM

Error keeps happening. Says error 500 has occured. Wont do jack from that point. Anyone else having issues such as this?

**Phill - Immortal GM** · 02-21-2015, 06:26 AM

At least not this raid.
Usual chain of attempts would follow:
Forcequit app, restart connection, reboot phone, uninstall app....
SHOULD usually (along the way, one of them) do the trick.
if not it is usually a server based issue which it can't be.

**XxUni73dxX** · 02-21-2015, 10:34 AM

That would explain one persons issues, but all the members in my guild are having the same issue. Ive rebooted my tablet, tried updating ( which was done day before raid) no changes. If I uninstall app, wont I lose everything? I can view all the guilds competing, so I know its not everyone. Its just odd for 1 guild not to work at all.

Thanks for the assistance though.

**Phill - Immortal GM** · 02-21-2015, 10:40 AM

You will not, no.
I am unsure as to why.

However the servers were down twice (for 2-5min), so perhaps this is what you refer to. If it happened to all of you more than twice, I am lost. lol.
Sorry i can't be of greater help. Good luck!

**Kent Chai** · 02-23-2015, 10:28 PM

Originally Posted by XxUni73dxX

That would explain one persons issues, but all the members in my guild are having the same issue. Ive rebooted my tablet, tried updating ( which was done day before raid) no changes. If I uninstall app, wont I lose everything? I can view all the guilds competing, so I know its not everyone. Its just odd for 1 guild not to work at all.

Thanks for the assistance though.

Did any Customer Service respond?

**XxUni73dxX** · 03-03-2015, 02:58 PM

No response was ever given. Looks like other people are now suffering the same issues.

**Phill - Immortal GM** · 03-03-2015, 11:04 PM

Really odd. Maybe try Messaging Clementine/Relic the ticket number (in your automated initial response by GREE) so they can forward it on to customer service.
No ticket should be ignored this long!

**Sir Cowboy** · 03-04-2015, 01:45 AM

Check this as well. See if they can make contributions to the guild. I had this problem with the war. I noticed it's also affecting guild contributions. Its going to look like the contributions take at first. Look at the starting amount and ending amount as well.

**Sir Cowboy** · 03-04-2015, 01:51 AM

I'm guessing it's the same problem as the one related to the thread in this link.

http://forums.gree.net/showthread.ph...ead-and-Advise

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