Tadaah or any mods please can you chase up ticket 2195768

Been experiancing irregular freezing in game for a few seconds every 2 minutes or so, was getting very frustrating to play, highlighted this problem in a ticket and on LoW facebook group with no response.

That was all around end of november beginning of december pretty poor lack of response.

Angry and frustrated and seeing the new update thought the issue would of been resolved, decided to delete and re-installed game thinking id finally be able to play with no freezing.
How wrong i was!!!
Now freezes on start up on daily bonus screen, does not un-freeze or allow me to go any further in to game, ticket again sent number above, angry and frustrated is an understatement, 3 weeks now missing events, missing out on epics in gold chests etc
Im fed up now and on brink of hitting delete for good.

Restore my faith in support