View Poll Results: I use the same email address for both the forums and support
- Voters
- 73. You may not vote on this poll
-
Yes
36 49.32% -
No
37 50.68%
Threaded View
-
01-27-2015, 01:04 PM #16
Hey All,
Thanks for the feedback and for answering the poll. And here I thought it was an innocuous question. LOL
Basically, this started from a discussion with the the support & game. When we (the collective GREE) see posts from players with questions about their account, concerns, or reporting a specific bug that we cannot reproduce. In these cases the support or game teams may need specific information. If you have submitted a ticket, then the support team has your email and your invite code in their CRM, community only has your email address (generally) .
Ideally, we could cross reference the two platforms (vBulletin & the support CRM) however the two systems do not "talk" to each other -- which is why I created the poll.
If it the ratio is large enough, then we(community & support) can try to make a case to get "non-game" engineer to link the two systems.
Hope that clarifies things, as we are just trying to get information to the people who can fix things, quickly.
~ToyMaker~Last edited by ToyMaker; 01-27-2015 at 01:07 PM. Reason: Grammar!