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  1. #16

    Join Date
    Sep 2014
    Location
    Los Angeles
    Posts
    85
    Quote Originally Posted by Ratma2001 View Post
    Did you lose your Epic units too Joe, i seen you with that Swan and Common Interest ?? what happened ? hope you get system back up soon.
    Can silent swans and common interests escape from the gravitation of a black hole?

  2. #17
    Ratma2001's Avatar
    Join Date
    Oct 2012
    Location
    Australia
    Posts
    1,249
    Quote Originally Posted by WarZoneFare View Post
    Can silent swans and common interests escape from the gravitation of a black hole?

    looking at his current stats ......YEP...and lost a chunk of points from the wars aswell

  3. #18

    Join Date
    Aug 2014
    Location
    New Jersey,
    Posts
    42
    Another great outcome by the support team. My account has been restored to my original data when it was lost 2 days ago. Fantastic support team and no complaints about GREE. They gave Epics to my entire team for my trouble. RATMA enjoy your level 50 common interest and swan, I'm taking them out for a test drive now. Lol

    Happy customer
    Joemedic
    Proud member of Terminus

  4. #19

    Join Date
    Aug 2014
    Location
    New Jersey,
    Posts
    42
    GREE took great care of me, and in record time

  5. #20

    Angry Continued Game Glitches

    Can't purchase any gold. This is the 3rd glitch in the last four missions. I'm not sure what's going on. Still waiting for resolution from other glitches. I've spent way too much money on this game for this to keep happening. I'm sure I will lose another vehicle reward.

  6. #21

    Join Date
    May 2014
    Posts
    1,901
    Hi Rick,

    What is your in-game name and can you please elaborate on this? Provide step-by-step details for when you try to make a purchase?

  7. #22

    Join Date
    Dec 2014
    Location
    California, USA
    Posts
    21

    Unhappy

    It's not an isolated incident, Tadaaah. Several ppl I've talked to unable to make purchases. Myself, I go to the currency and select what I want to buy, and it asks if I want to purchase. I select 'yes' but then nothing happens-- no asking for Apple ID password, and no receipt of goods. I've opened a ticket, but my god are you guys shooting yourselves in the foot-- and during a special where epics are available and ppl like myself are keen to make multiple purchases! Yikes!
    Last edited by vassi1i1983; 01-27-2015 at 12:23 AM.

  8. #23
    Quote Originally Posted by Tadaaah View Post
    Hi Rick,

    What is your in-game name and can you please elaborate on this? Provide step-by-step details for when you try to make a purchase?
    As of right now I can not open your "contact us" button. I can not purchase gold. The little App Store login box doesn't even pop up. Before this, I could not get past the retrieving Intel during the last "war". After that mission, I kept receiving .5 points for a reward and the exclamation point under rewards would not clear. This mission I wasn't getting any points for Versus battles. This kept me from obtaining the vehicle rewards for either mission. I did submit screen shots. My screen name is AdmiralRixkru. Thanks.

  9. #24

    Join Date
    May 2014
    Posts
    1,901
    Thanks for the details. The team is working on this now.

    Where did you send the screen shots?

  10. #25
    Quote Originally Posted by Tadaaah View Post
    Thanks for the details. The team is working on this now.

    Where did you send the screen shots?
    en-support@gree.net

    The first contact I made regarding this was January 14th.

  11. #26

    Join Date
    Dec 2014
    Location
    California, USA
    Posts
    21
    Quote Originally Posted by Rick Kruchten View Post
    en-support@gree.net

    The first contact I made regarding this was January 14th.
    Wow... I was able to purchase gold up until two days ago (last successful attempt), but that's really unfortunate man, sorry. Maybe GREE isn't all that concerned about taking your money? =D

    I hope this is a situation where Apple screwed up and GREE can petition them for some form of recourse for not only the players, but themselves as well. I truly hope it isn't GREE's fault, as it would raise some serious concerns about their business model...

  12. #27

    Join Date
    Mar 2014
    Posts
    141
    Read any of the other forums on their games if your concerned about their business model. It will take away the unknown.

  13. #28
    Quote Originally Posted by vassi1i1983 View Post
    Wow... I was able to purchase gold up until two days ago (last successful attempt), but that's really unfortunate man, sorry. Maybe GREE isn't all that concerned about taking your money? =D

    I hope this is a situation where Apple screwed up and GREE can petition them for some form of recourse for not only the players, but themselves as well. I truly hope it isn't GREE's fault, as it would raise some serious concerns about their business model...
    Purchasing gold has been fixed. Thanks!

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