Can't get into the game.

[RaeLynn]

This has happened on two accounts in my guild. Both accounts would let their owners in a bit ago, one account being my own, but when we left the game we couldn't get back into it. It keeps asking to reload the game and then after I clicked reload a message popped up saying there was a problem with the server. Any ideas on how to fix this? We have force closed the games, switched Internet networks and restarted the phones but it's still doing the same thing. ( Please don't say to submit a ticket because we can't get into the game to do so.)

[Porkch0p]

This is happening to many members in our guilds also. It's really becoming bothersome. We're getting the "Must reload game to continue playing" message repeatedly

[dm.nl]

Same problem here

[RaeLynn]

I'm trying to figure out how the heck we are supposed to participate in the raid and how we can get the last few materials we need for the eb + if we can't get in.

[Zaruk]

My son just bought gems in the flash sale from his Google play card he got gifted at Christmas.

Game comes up with a connection error and doesn't give him his gems. Now it just says please reload to continue over and over.

He only bought the gems to use for this winter chest while the flash sale was at 40%.

Wonderful Christmas gift from GREE....

[Longbeard]

This is getting rediculus GREE. Reload update errors, 500 errors, etc. The last wars several player already had this problems and still week after week after week you haven't fixed the system/network problems. Other problems, bugs, payment, scams are also ignored or not fixed.

Support is under manned not able to help paying customers with there problems or just ignore the customer by closing the ticket.

Is it not time to take responsibility and fix things, give the paying customer, where he pays for?

[Morg]

Isn't just me then :-) saves me from doing a re install !

Hopefully this gets fixes before our lvl3's escape....would be shame to loose hundreds of thousands of points from a glitch.

[Kangaroeland]

There is no support

[majestic aman]

There is no support

Did people still believe it existed? :0

[LadyShan]

Was still happening last night. Not sure if that's their way of saying server down for maintenance or not, but sure would be nice to have resolution to this. We missed out on a lot of action due to those errors.

[Longbeard]

Did people still believe it existed? :0

I still presume there is one. However I am not really happy with how GREE's support functions and I am not alone in this.

Gree isn't treating the customers, the players, as a company should!

First the reaction time of support. Yes the automatic response is there in several minutes, but then we, your customers, have to wait for days even weeks on a standard answer from one of your support people. If that response would be helpful we even could accept a couple of days waiting, but no, a standard answer, is usually the reply from Gree.

There are now several cases where Gree is taking the easy way out. Stating repeatedly the same reaction again and again. Never even looking at the presented evidence, stating: 'Our system shows no discrepancy so we can and will not help you.'

Some of us turned to the forum, hoping for an intelligent answer there. Again we are getting the same go around approach Gree seems to take at every problem.

"Thank you for bringing this to my attention. I am working with the Support team on trying to find more details about this."

But then there is no follow up reaction at all!

So what have we players, your customers, to do now? Yes complaining to Google helps, they react and return our money. But that is not what we, players, want. We want to play Knights & Dragons, we want to have fun with our friends who are also playing Knights & Dragons.

Yes, the Google route is a way we can go, but don't want to go.

So how is Gree going to solve this? Making sure their customers are getting the support they need and now demand?

We ask Gree for an intelligent answer to how they think they can improve the customer support and really help their customer. Any communication is better than no communication, but no communication would be preferable to irrelevant communication.

We summed up some of the issues where we, the players of Knights & Dragons, find the reaction of Gree not even remotely adequate.

Ticket:
Hijacked account
#1952421

9000 gems went missing
#1990668, #1990966, #1952687, #1917270, #1919133, #1919808, #1925750, #1910710, #1928474, #1994515, #1994515

Gem and Warpoint loss
#1982646

Lost gems
#2154016, #2141202, #2116559

Signed by: (leaders of the guilds, representing there guild and members.)

Phoenix Lord - Longbeard
Majestic Alliance - Lucian
Timeless Souls - GM. Anger
The Undertakers - Fishfinger
Meteor Pirates - Line Id mfjhjr
Legendz Of War - JEDI Master Jon
The Undertakers - Mucki
extreme - Master mugetsu
Majestic Legion - Bavan
Vicestone Savages - Teecrisp
The Guilded Ones - Daone
Solaris - Poo
Plum Crazy - Death guild
Super Villains - Lusitano
Phoenix Lord - Nick
Northmen - Doris
Phoenix Lord - Phoenix Khaleesi
Legendz Of War - Banzuke420
12 Monkeys - Dikadam
BOD - Gutsman97
Solaris II - Maria
Dragon Knights - DKn DeadMan
Knights of magicians - Rhonda
Templars 13th Legion - BL(ACE)
Darknights
Dutch Clan
Dragonfire
Whatever
Fisting 15th
White Horse
War inc
Pink Ladies Society
Harvengers of Death
Defective Mindset
Atlantis defenders
Demon flame
Nine divines
HeartBreakers - Exotic Frosty
Guild Master - GerMaJedi Traber
The Shizz - EMP Queen Katt GC
Team Starmetal - DoomGeeving TS(OIC)UF
Code of Honor - Byran/COH
Death Knights - DK Destro
RISE OF THE SITH - Sith Destro
Knights of Thrones - Patricia/Emma
The D - Tiffanee
Rainbow Rug (iOS) - Paco
kcr11 - jedi master jeff
north america - cherrypoppins
boots and pants - jedi master 420
bamf utd. - jedi r2cam2
gods finest - kat magic
N1ght Ra1d3rz - Pur3 3vil

JL Hal Jordan-Reafen

[legalious]

9000 gems went missing
#1990668, #1990966, #1952687, #1917270, #1919133, #1919808, #1925750, #1910710, #1928474, #1994515, #1994515

Lost gems
#2154016, #2141202, #2116559

If these gems were from the Offer Wall or Free Video, you have to complete support with the guide found ->HERE<-

[Longbeard]

If these gems were from the Offer Wall or Free Video, you have to complete support with the guide found ->HERE<-

Legalious, please check the tickets. If you check the tickets you will discover it has nothing to do with the Offer Wall and/or Free Video. As I have stated before its time for Gree to step up there support and start checking and solving issues there clients, we the players have. Standard answers and redirects to guides and FAQ are not adequate at all. So please start checking.

[NinjaSailus]

Same here. And didn't get my gems.

[RaeLynn]

And again...after I was finally able to get into the game it just stopped and told me a different error than the other two I've already seen. A response from gree would be greatly appreciated as to when they think this will end.