Mod go talk to your CS team

[Jaded Fusion]

I've been sending tickets in About vaults of missing gold, with receipts attached.
Three responses I've gotten were about apologizing to battle calculations.

Tell CS to read the God damn messages.

[HellRaizer]

Don't send in duplicates as that just slows down the whole CS process, but rather make sure that you keep your original ticket open.. If its closed, reply and get it opened again

[sstuutss]

Just what does 'closed' mean in gree land? seems not to be the same as on my planet.

[legalious]

Like most other customer service if your ticket is 'Closed', more often than not they can be reopened. There is usually a retention policy for this kind of information.

[HellRaizer]

You get an auto email when a ticket is closed.. If you reply to it, it is reopened. About a year ago I lost a little over a vault by finishing off a cash vault upgrade early by mistake.. I just kept that ticket/email active until I was refunded

[sstuutss]

lol do you really want to bring how other companys deal with their customers into the discussion?

how about you let the person that opened the ticket close it, rather than some bot/clueless rep?

[HellRaizer]

lol do you really want to bring how other companys deal with their customers into the discussion?

how about you let the person that opened the ticket close it, rather than some bot/clueless rep?

Its not a bot closing them

I have also worked into the IT industry for about 15 years, and it is common practise for support to close the tickets when they believe the issue is either irrelevant or resolved.. The caveat being, that the end user can open it again within an announced SLA..Gree appear to also use this practice.

I suggest the OP follows our advise. Please don't try to take this thread off course

[Jaded Fusion]

Don't send in duplicates as that just slows down the whole CS process, but rather make sure that you keep your original ticket open.. If its closed, reply and get it opened again

I'm not sending in duplicates, I'm responding to the same email over and over and it's the same auto response I'm getting. Now at #4 auto responses without helping my missing gold. If they read the messages it wouldn't be problem

[HellRaizer]

I'm not sending in duplicates, I'm responding to the same email over and over and it's the same auto response I'm getting. Now at #4 auto responses without helping my missing gold. If they read the messages it wouldn't be problem

Sorry.. Your first post said ticket[s], I just assumed that meant you where duplicating. Just don't let it rest, maybe even advise that you want the issue escalated, or for someone else to assist.

[Jaded Fusion]

Sorry.. Your first post said ticket[s], I just assumed that meant you where duplicating. Just don't let it rest, maybe even advise that you want the issue escalated, or for someone else to assist.

My point is it doesn't matter what I say they keep apologizing for battle calculations. They just aren't reading the message. I even changed the subject to have "missing gold" in it. Still ignored.

[Captain Buck Slayer]

Gree hasnt replied to my ticket in days. But they do reply saying screw u when i send multiple.

[Delicious]

HellRaizer is not gonna last long. He/she has two things against him/her. Quick responses and the POV that gree /cs does things right. That tight knot of yarn will unravel soon.

[HellRaizer]

By no means do I agree with everything they do. I was against the 7 day wd. I'm not doing fl on Xmas. I've being playing the game for almost three years I just try to do my part. If not for my faction I probably would have quit 18 months ago when the first round of stat inflation kicked in and my gold went down the drain, but I have made some good real friendships and therefore I continue the struggle lol

[legalious]

Everybody wants quicker responses. Lets make things better and faster. It may not happen this second but it will eventually.

[Selfproclaimed]

Last ticket I sent in was regarding a temp boost not working( or I believed it wasn't working I should say) and the response I got back was an automated explaination about the new battle formula with equipment and something about skill points.lol. None of which had anything to do with the boost I was talking about.
Ticket before that was about two WDs ago, I wasn't get 4 hits per health pack. I had some that were 2,3 hits only from a full health pack. Their reponse, after investigating I was still getting proper amount of wd points...so..Hmwhat about getting shorted hits. Customer support was slow in the past but they at least resolved issues and compensated accordingly. Now customer support is just flat out horrible.