Still Locked out?

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Thread: Still Locked out?

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  1. #1
    Development Team
    Member Since
    Jan 2014
    Post Count
    133

    Question Still Locked out?

    Hey all,

    It has come to our attention that players are still locked out. If you are locked out, please post only your CS ticket Number in this thread CS can go through and look into your tickets.

    If you haven't submitted a CS ticket, please create one in game with the following information:
    - Profile Name
    - New account invite code
    - Associated game center/google play account #
    - Original Invite code

    If you are unable to access the game, please submit a CS ticket here
    URL Link: https://games.gree-support.net/hc/en-us/requests/new

  2. #2
    Lurker
    Member Since
    Dec 2014
    Main Game
    Crime City
    Post Count
    11
    CrazyNerdyGirl,

    Ticket number# 2116033, still without account

    If you need more information from me, CS has my email address as i have sent many emails about this topic.

    Thank you,

  3. #3
    Steady Scribe
    Member Since
    Oct 2013
    Location
    Florida
    Post Count
    54
    Still no game... Have replied multiple times with requested info... ticket #2132916

  4. #4
    Development Team
    Member Since
    Jan 2014
    Post Count
    133
    Quote Originally Posted by PEZZSTER View Post
    CrazyNerdyGirl,

    Ticket number# 2116033, still without account

    If you need more information from me, CS has my email address as i have sent many emails about this topic.

    Thank you,
    Can you check your account now?

  5. #5
    Consistent Contributor
    Member Since
    Dec 2012
    Post Count
    185
    What if you experienced long periods of being unable to log in but they resolved themselves after several hours? This occurred multiple times during the 7 days including right before the final battle.

  6. #6
    Development Team
    Member Since
    Jan 2014
    Post Count
    133
    Quote Originally Posted by Sparkle View Post
    What if you experienced long periods of being unable to log in but they resolved themselves after several hours? This occurred multiple times during the 7 days including right before the final battle.
    Can you please send a CS ticket in, so we can investigate?

  7. #7
    Consistent Contributor
    Member Since
    Dec 2012
    Post Count
    185
    Ticket #2132075. Thanks for the help.

  8. #8
    Lurker
    Member Since
    Dec 2014
    Main Game
    Crime City
    Post Count
    1

    Lost Account Ticket #2147929

    2147929 - please help with my lost account.

  9. #9
    Lurker
    Member Since
    Dec 2014
    Main Game
    Crime City
    Post Count
    1

    Still locked out!

    I am still locked out and my ticket number is 2140982.

  10. #10
    Newbie
    Member Since
    Oct 2014
    Post Count
    26

    Lost account

    Ticket number: 2155878

  11. #11
    Lurker
    Member Since
    Dec 2014
    Main Game
    Crime City
    Post Count
    1

    Still locked out

    ticket 2120678.
    2 weeks

  12. #12
    Lurker
    Member Since
    Dec 2014
    Main Game
    Modern War
    Post Count
    3
    Lost account ticket # 2157135, help would be appreciated thanks.

  13. #13
    Lurker
    Member Since
    Dec 2014
    Main Game
    Crime City
    Post Count
    2

    Lost account

    Ticket 2147455 - player Id 986134966 game name OLS, unfortunately I do not know original id, approx 3 weeks now. Many thanks. P.s if anyone knows OPX faction members, message me.

  14. #14
    Lurker
    Member Since
    Dec 2014
    Post Count
    1

    chicken lost account

    My ticket number is 2116776. I am very confused because you guys sent me an email about how I've been helped but I haven't. I just kept getting auto emails about being patient.

  15. #15
    Lurker
    Member Since
    Jan 2015
    Main Game
    Crime City
    Post Count
    1

    Lost account

    It has been roughly one month without account, several tickets to Gree and supposedly it was handed to their "specialists" on January 6th and I still have not heard from anyone. Ticket number 2174775. Please help!

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