Hellloooooooo, can someone please acknowledge us and our problem... Someone official... It's been like 3 days now and not even a look in our direction....
Hellloooooooo, can someone please acknowledge us and our problem... Someone official... It's been like 3 days now and not even a look in our direction....
Yes same problem here my friend. I sent a ticket and just got a response last night. They said delete my game and reinstall with the new update and respond with a ss of the error if it reoccurs. Like I've not tried that many times. I've been in a t10 for most of my cc career. It's like I'm begging them to take more of money lol. If there office was not in San Francisco Id be knocking on cubicles. Even if you call there number in San Fransisco it's nothing but a rotation of two recordings.Originally Posted by DannyD
Hi Folks! My deepest apologies for the delayed response. If you have experienced this issue and have not yet contacted Customer Support, please do so now. If you already have contacted them, please follow up on your previously submitted ticket (please do not submit a new one). We know that there has been a great deal of confusion and frustration regarding the Game Center and account transfers, our apologies for this.
https://games.gree-support.net/hc/en...id-Android-iOS
https://games.gree-support.net/hc/en...ndroid-devices
https://games.gree-support.net/hc/en...er-iOS-Devices
Just as a bit of help for those experiencing the issue discussed in this thread, none of these three links really address what the people commenting in this thread are experiencing.
To clarify for you, Clementine, OP (and several others) are running Crime City (standard version) AND Crime City HD on their iOS device, and until very recently they had a separate account load depending on the version of the game they opened. There was no account transfer done or even attempted, they simply had two accounts on one device. (Weird, right?)
Now one of their accounts is missing/lost, and these players have no way to manually recover the lost account. It was not lost in the process of attempting a transfer, it just disappeared entirely.
Linking their existing account or device to game center or google play will only link the account they can access, and will do nothing to recover a lost account that has simply vanished for no good reason.
Exactly! And this is what the support team cannot seem to comprehend. Absolutely ridiculous that raid boss event is almost finished and we haven't been able to access our lost account. Clementine you need to tell your "support team" to stop sending copy paste replies and actually bother reading the tickets for a change. I sincerely hope that anyone who lost their account due to this update will be compensated with the individual prize from Raid Boss. I won't push for the LTB or LTQ prizes, eventhough I and others have every right to feel aggrieved about missing out on that as well.
Good luck trying to use logic and reason. My account has been missing for 15 days now. They keep telling me how to transfer accounts which leads me to believe that they are not even reading the emails that they are replying to.
For players who played two accounts on the same device by installing both Crime City HD and Crime City, you will now only see one account logged in. Your second account is not gone. After syncing to Game Center, you should be able to access both accounts through the menu.
On your device:
1. Before opening the game, sign into your Game Center account. You will be prompted to do this later in the process if not done initially.
2. Launch the game on your device. Go to the in-game Menu > More > Manage Accounts.
3. You will be given you two options: “Link iOS Device” and “Link Different Device”. Select “Link iOS Device”.
4. Now go to the in-game Menu > More > Manage Accounts. You should see two buttons; “Select Accounts” and “Link Different Device”. Select “Select Accounts” to get the Account Selection popup.
5. You should now see all accounts linked to your Game Center profile. Select the account you want to play on the device.
6. After selecting the account, you will be prompted to restart the game. Close the game completely and reopen it. You should now have the selected account on your device!
If you are still not able to access your second account, please submit a ticket to us with as much of the following information as possible:
-Your missing character's invite code (the 9-digit player ID associated with your game, which can be found under your profile)
-Your missing character's exact name (case sensitive) and last known level
-The invite code of the character currently showing up on your device
For security purposes, please also provide as much of the following information as possible:
-Any copies of gold/cash purchases made through iTunes/Google Play (you can attach these to the reply to this email)
-Your last login time
Yup that's what your support team told me and I'll repeat what I told them. I cannot see any other account other than ONE account! Anyone with an account Crime City and Crime City HD has lost one of those accounts! If you guys want to help read what people write to you! Weasel summed up the issue yet we are once again being treated with the famous copy paste suggestion. I have submitted all the info you have asked to your "support team" yet I still don't have access to my main account and now my favourite event is coming to an end where I have next to no chance of getting all 15 items for the individual prize, what I wanna know is how do you plan to compensate for this massive screw up?
This is literally a copy and paste from this link, https://games.gree-support.net/hc/en...er-iOS-Devices, which was provided by Clementine. As previously stated, this is completely irrelevant to the situation in which some player are finding themselves.
An attempt at help that has very little to do with the issue is equivalent to no help at all, as it is a pretty good indication that those who could be of help do not understand/comprehend the issue or will not take the time required to gain a better understanding.
Hi guys, after downloading the new update for crine city and logging in to my other player using this phone. My player on this phone is GONE and has been replaced with a new player (Alex level 1.) I have my mafia id for my lost avatar, some screen shots , reciepts for all the gold that i have purchased, account emails and previous support tickets. I want my player back! Can someone please help? I feel like quitting all my accounts if this is not sorted out soon. I am an android user and was running the new 6.0 update of this game when the issue occured.
I honestly could care less about compensation... I just want my main profile back... I replied with all the info they asked for, so let's hope for the best in recovering DannyD! Thanks for the acknowledgment Clementine and Oracle! I know it was a stock answer, but I asked for acknowledgement, and you delivered.
Let's be nice guys, while the first half of the copied answer in irrelevant, the second part is very much applicable.
Nevermind Gree, you've been as helpful as always. Giving me copy paste replies that have nothing to do with what I said. If your "support" team can't spend 30 secs to read what is sent to them then this game isn't worth playing. I'm quitting this game, so do whatever you want with my account that you stole. Merry Christmas!
My understanding is that it was the intention by GREE to not allow multiple accounts on single mobile devices, and that the hd / normal crime city dual account "feature," wasn't by design. Looks like it's been "upgraded for player base enjoyment," ie. They patched it and are doing that GREE thing they do when you get screwed and they don't acknowledge the fact.
Good luck with a satisfactory experience.
Just curious to know if anyone that lost an account on their iPad if any of you managed to get it back? I haven't and I don't really care, I've never come across a more incompetent "support team" and they even had the cheek to send me a how would I rate the support I received? LOL that was laughable. Asking me to continually send screenshots, my mafia code, my last login date, level and receipts. I've been asked that over and over again it's like dumb and dumber and dumbest 3 is out already. Go on Oracle, copy paste a reply that has nothing to do with the issue we're experiencing, make my day lol
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