Lol. Some things never change I see. Still jammin with the removal button I see.
I had a problem last week and customer support told me to update my game as that would solve the problem. Makes perfect sense, update game, get locked out, can't see previous problem therefore problem solved. LMAO.
Safe to say I didn't take that idiots advice.
It was too cleverly worded to be against the forum code of conduct. I've actually read it. Perhaps I should of added the word "should". I would greatly appreciate it if you could work with us. You are our intermediary. I will give many pats and yell from the rooftops that GReE mods are demigods if you just take on board a lil feedback. Not jus the stuff that's nice to hear.Originally Posted by Clementine
Seriously I give the best pats
I have had some good and some negative experiences. I haven't filed any tickets recently due to the lack or resolution on other tickets. But is good to see come positive feedback in regards to cs I might give them a shot again in future for redemption. One of my unresolved issues was being removed from MY OWN faction both ids(and I am the leader and I didn't do it) after I had put up over 100k wd... and of course I couldn't rejoin til war ended and I never got rewards.. Funny thing was the only response I received back had absolutely nothing to do with the problem at all. Then two days after response I got the normal how would you rate your customer service experience...... But again very relieved to hear some good responses on cs.. maybe the tide is changing
I've had a ticket open since around July so about once a week I send a message thanking them for their outstanding customer support and keep saying it's been escalated glad 1 person out of thousands has a positive thing to say about them
Yup, have set mine to 5 minutes, that seems to keep it from going to sleep before the game finally crashes out....
Modern War
IOS - Agent Orange - ID 863 440 860
Free player
Playing since 11/08/2011
Level 240+
Android - Agent Orange -ID 179 321 004
Free Player since 7/18/12
Level 33+
War of Nations - Agent Orange - Quit the game
Free Player since 5/30/13
Wake up your dreaming!
I'm sure there's a few positive stories out there. It's people's nature to complain when they have issues. They don't say anything when it works like it should.
I have always received good customer service from Gree. They have always solved every issue I have raised professionally and in good time.
The only time they couldn't help was when I accidentally sold one of my level 10 Curragh Engineering building. But it's not their fault I'm clumsy......
Our leader (which was set by mistake since leader jumped without passing) cannot login to the game.
Customer service would not pass leadership back - they want him to send a ticket from the game...
now we have a handful of officers (few that did not jump to help RB) we cannot buy walls and more...
what can I say?
Another support personal told me that the leader logged in. lol, they probably see him trying to login. This poor guy cannot login for more than a month now.
*** Problem solved by Gree support ***
Took them 4 days. Maybe this post here help
Last edited by yoyo1; 12-11-2014 at 01:11 PM.
Count yourself lucky...just has a ticket closed with zero response.
The more I can't play this game, the less I want too.
A friend of mine did tell me that Gree was quick to refund his gold when he accidentally purchased one of those limited edition units.
And I told him he was also asleep and dreaming like Dave Gould.
Yes i had a problem about 2 weeks ago and gree fixed it within hours too!
Good job gree!
Hands up, Gree did do me a favour and reinstate a building I accidentally sold. It was a gold building, so that might have been a factor.
I did have to repeat myself a few times, but hey, they got there in the end, so that's still a solid win in my book.
Cheers Gree!
1 out of 1000 customer says gree help them. I agree, when it was Funzio they helped me , gree never help no matter what how many proofs I provided.
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