Gree just gave me excellent customer service!

[Dave Gould]

I know what you're thinking, hold on that must be a typo. Nope. Now you're thinking, Gree employee trying to counteract all the bad press. Nope. Now you're thinking, this guy has just started playing, give it time and he'll learn. Nope.

Been playing for years and have never worked for Gree nor do I have a single share in the company.

As an iOS user the stupid log in issue is affecting me like it is all you other iOS users. I have to tap the screen on loading to stop it going into sleep mode. These taps sometimes get carried into the game. Usually not a problem but on this occasion they had a stupid ad for gold unit. The taps purchased 250 gold units worth of gold. I immediately emailed Gree requesting the refund and promptly went to bed. On waking up they had emailed me apologising and had also refunded the gold.

One email, a few hours passed and I'm sorted. Well done Gree hats off to you, you got it right.

Now if you could just sort out all the other issues with the game as promptly you be running a good business. (sorry had to get the dig in)

Happy XMas all!!!!

[bam bam.]

Lucky you didn't tap a crate, I did that and their policy was its gambling so no refund for me. I am so opposed to gambling in unrestricted age games it's not funny.

You got lucky with your tap. But congrats and it's good to see a positive post around here. The test will be if we can string a few of these together. I would love nothing more for Xmas. Well maybe a couple of blondes who do as I tell them. My car needs a good detailing :P

[dan2407]

Dave in future go in settings and turn auto screen lock off

[Rolinz]

Are you sure you are still not asleep and dreaming all of this stuff?

[Captain Buck Slayer]

Hahahahahahaha Rolinz

[NexusImperium]

LOL.

But srsly, I had an encounter with Gree support recently and had a good experience.

[Clementine]

I am glad to hear you had a positive experience with Customer Support and that your issue was resolved. I know it's been a tough time for Modern War lately. The team has been working hard to find the causes of the issues and resolve them. And Customer Support has been working extra hard to address all the customer inquiries.

[Rolinz]

okay, all kidding aside. I hope this is a sign of better and more reliable and prompt service and not just a one time fluke.

when is 5.0 supposed to come out. i know it has some bugs as well, but i hope this fixes a larger problem of people not getting in or taking too long to load.

[Captain Buck Slayer]

Clem, all my tickets lately have been resolved in 3-4 hours. Its been great.

[Clementine]

Clem, all my tickets lately have been resolved in 3-4 hours. Its been great.

Glad to hear that!!!

[Huj]

I was also pretty amazed when i got 30 gold refunded for buying a scratch er try while checking that special inventory (there was no confirmation you just clicked on and boom 30 gold gone lol)

That was a while ago so ye miracles do happen even at Gree CS department but you still need to keep in mind that good service is still a rarity not the norm.

[swaggerfagger]

Never contacted support cause of all these bad tales, maybe next time I have a problem I will

[Vercingetorix]

I'm not sure if: "All my tickets" and "its been great" is ironic or an oxymoron - its really been too long since 11th grade English class for me. I guess I found the post to be humorous while still being complimentary.

[bam bam.]

Where did my comment go?

[Clementine]

Where did my comment go?

Your comment was removed as it was against the Forum Code of Conduct.