MODS: Need Immediate Help!

[MadAtWorld]

I am a team officer and one of our members has tried everything. He has followed the advice of deleting, rebooting, restoring... sent in tickets... posted... but nothing has worked. He updated MW the day the update came out and has been unable to access MW since. He has not been able to contribute to faction events and in the past he is one of our best players. If this is not resolved QUICKLY, this heavy gold player will be quitting the game, forever. Please look into helping him get this problem fixed ASAP! Here is a ticket number to help you get started: 2056623.

Thanks in advance for your prompt attention and assistance in getting this fixed.

[DEWIN NUTTIN]

Have you read the other threads expressing similar concerns, OP?
The problem your mate is experiencing is contagious.
There are thousands suffering the same fate.
Have a read, you'll see.

[MAD NUGGETT]

I wonder if indicating officer rank in your faction gives you any pull here? It sounded good though...