Thread: Invasion Event Glitch Injustice
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11-03-2014, 05:56 PM #1Articulate Author
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- Aug 2014
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Invasion Event Glitch Injustice
A few weeks back, in one of their short Invasion events, a glitch in their system meant that I was unable to claim thousands of points that I had earned by achieving all of the set objectives - infantry killed, tanks destroyed, and so on. As a result I did not receive several prizes that I had legitimately won, including 3 Gold Keys. Despite sending Gree several emails about this, they have failed to even reply, let alone put right the injustice. Did anybody else experience this same problem? Does anyone have any advice on how I might get them to give me what they owe me?
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11-04-2014, 12:12 AM #2Articulate Author
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- Mar 2013
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Experienced the same thing. Grees customer service is legendary for
Send in a ticket. And move forward.
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11-04-2014, 11:34 AM #3Social Media Manager
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- May 2014
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Hey guys,
Apologies for the delay in the tickets. We have a rather large number for the agents to handle. They will get to them and we're working on making this process faster. Apologies for the wait.
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11-04-2014, 04:05 PM #4Articulate Author
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Ticket? What is that about? I just sent some emails.
Originally Posted by Tadaaah
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11-04-2014, 04:35 PM #5Consistent Contributor
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Yes, when you submit an email it opens up a support ticket. Originally Posted by SpartanPhalanx
AmadeusINC
Commander
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11-04-2014, 11:45 PM #6Articulate Author
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- Aug 2014
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Well I sent about 5 emails to Gree on this issue, but, unlike on previous occasions, they never even acknowledged receipt of them. What else can I do? Originally Posted by Amadeus
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11-05-2014, 12:43 PM #7Newbie
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- Oct 2014
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Yes I had same problem, sent in ticket, got a standard GREE Response thanking me for my email and they would let developers know. I spent cash buying gold to boost and therefore felt particular aggrieved and no decent response or compensation.
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12-20-2014, 04:37 PM #8Consistent Contributor
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- Dec 2014
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Responses
All canned autobot responses. I've complained multiple time about losing things due to THEIR glitches. Never a "Let usmake this right". Don't waste your time or money.
