No resolution. Just purgatory...
No resolution. Just purgatory...
At this point, consider gree has done you a favor. Delete the app and move on; if they are going to treat you like this then they don't deserve to have you play their game.
I'm just curious, did you PM Clementine your information? If so, has Clementine responded to you yet?
Wow, gree has some crap attitude employees.
How about giving poor SenorSwamp his avatars back as a Christmas present - preferably a very early one!!
I have to say thank you for the new ability to switch between accounts - so for once you have done something right.
So if you are able to do that - how difficult can it be to restore a account without just switching the two again
Please Gree fix this before RaidBoss!!!
I'm still surfing in purgatory too. I have been locked out of my account and haven't had any resolution. I haven't been able to log on since Thanksgiving and the back and forth with support has been unreal. I think Uber is right. If anyone wants to PM me the name of the greatest new game going, I am interested in taking a look.
That's sad.
I have no clue how this will format. This is a series of 2 messages from me, going back nearly a week, and finally I get a response from Clementine yesterday/overnight. The punchline: go back to the great customer service you have been receiving for 50 days!
Quote Originally Posted by SenorSwamp
Quote Originally Posted by SenorSwamp
Here is the most recent ticket number: 2058035
This is my ideal:
iPad Air 2 (THIS ACCOUNT JUST VANISHED! It is nowhere and needs to be on this device!)
Neely
Level 197 (I think)
device details deleted
Phone 6 (currently correct; no action necessary)
H
Level 123
device details deleted
Any update here? Patiently waiting...
Hello SenorSwamp -
This issue will need to be handled through Customer Support. Please continue to follow up with them. My apologies for not being able to assist you more on this.
Thank you!
What is KA Customer Support? How is this paying customer being supported?
I did contact Apple and they were immediate and helpful. Unfortunately what I REALLY want is to play KA. And for some reason I am not being allowed to. Now RB has started and I am missing it again. F'ing ridiculous. Gree support needs an 800 number so you can call and get things handled straight away. Going back and forth with support via email is BS and stupid. I wait days for a response and when I get one its to ask me a dumbass question they could have gotten the answer to if they'd read the previous ticket entries. Latest question (2 days ago) was if I'd tried deleting and reinstalling? Seriously? WTF! Yeah, like I wouldn't have tried that 20 times and had already said so in the ticket thread a dozen times. R I D I C U L O U S ! ! !
I'm still missing my main account, the first one I started this game with many years ago that has thousands of dollars spent on it. Received a response from Carmen today (all other tickets - no reply). Was really excited thinking the transfer swap would be done ASAP since it is not linked to Game Center so I can't do it myself. Instead, Carmen let me know my weapons should all be back in my inventory. I think my head may have exploded after I read that. I'm almost positive now she is a bot and not a human.
My other $ account still has a totally jacked up display. Most icons are missing but luckily I'm a tap genius and can play this game blindfolded. Again - no response from tickets sent.