2nd time this cycle we have lost temp bonuses. Compensation needed for loss of energy regen
2nd time this cycle we have lost temp bonuses. Compensation needed for loss of energy regen
Just received reply to my ticket.
They are aware of issue.
Sorry for the inconvenience
Will be fixed shortly.
Grrrr... Gree. You can't do something right..
Ok it's weekend.. You will answered Monday..
Ticket sent
Irrelevant automatic response received.
LoL
I don't understand why people are still spending thousands on this game.
Sorry about this guys! We should have it fixed shortly and do apologize for this!
The responses were not automatic to say the least from CS. We saw the issue hit around 3pm pst and our folks on all sides have been working to get it resolved quickly.
Are you guys getting embarrased with how many times you need to apologise? I would hate to look that bad over and over again.Originally Posted by Sirius
Hey Gree you're doing a swell job. I'll tell you what, why don't you take some of my bonuses and give it to these whiners. I still have all my temp rewards and didn't even use them as I didn't spend 1 minute to tap this past WD. Some poor sap probably spent his mortgage payment only to find no temp reward. Bwahahahaha
It would help if you guys realized there was a problem at 3PM PST and took you guys 3 hours later to respond, it would save a lot of people sending in tickets.
Why not post that you found a problem and are working on it the minute you guys realize there was a problem.
Maybe less people would be frustrated with GREEdy.
I totally understand by far and that bit was my fault to say the least. Will make sure to hit all fronts moving forward but I will like to note that I appreciated everyone keeping cool in the long run.
Thank you Sirius for owning up to that.
And it looks like it is fixed now. I just got a chance to check it.
If anyone is still having problems. Make sure to restart your MW.
I posted in another thread that a service status sub forum would be a great place for people to check for a status message from you guys instead of bombarding you with tickets and insults.
This is another good demonstration of where a status sub forum, driven by Gree where you post service interruptions and faults as soon as reported, will benefit everyone.
Happy to discuss this in more detail. It works well for my end user base.
The problem seems to be fixed on my Android account, but my iOS account still has stats 500mil down on what they were before the 24 hour WD. Still waiting for a fix.
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