[AMA] Ask the Team Anything! - Page 2

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Thread: [AMA] Ask the Team Anything!

  1. #16
    Newbie
    Member Since
    Nov 2013
    Post Count
    30
    Hello,

    why do we most of the time get an automatic answer if we use the support buttom. Im still waiting for answers for weeks. Im nkt giving up and keep replying to the automatic email i got send. Would be much appreciatted that we get treaten fair, we pay for the game and most of time we get screwd by a fault of yours.

  2. #17
    Consistent Contributor
    Member Since
    May 2014
    Post Count
    135
    Why do stats drop after finishing current ltq goals?

  3. #18
    Development Team Milburn Pennybags's Avatar
    Member Since
    Oct 2014
    Main Game
    Modern War
    Post Count
    69
    Quote Originally Posted by Chrissy View Post
    Are the factions that were locked out of masters going to get any compensation besides 5 energy refills? We always finish the speed event but was stuck on 15/20 since Monday night
    The sticking issue is transient and factions in general should still be able to complete the events. The issues players have been having recently with server connectivity are unfortunately beyond our control. We've made every effort to compensate the affected guilds in the fairest way possible. In this case our goal was to reward players who would have finished the speed event if not for the issue.

  4. #19
    Development Team
    Member Since
    Jan 2014
    Post Count
    133
    Quote Originally Posted by 786TRYX View Post
    Why do stats drop after finishing current ltq goals?
    Hello! Thanks for mentioning this. We are aware of the issue and the fix is being pushed out to everyone as I type this.

  5. #20
    Development Team Zardoz's Avatar
    Member Since
    Oct 2014
    Main Game
    Crime City
    Post Count
    10
    We're really interested in finding ways to make Stamina a more important resource -- whether or not that is via an event is yet to be determined.

    Quote Originally Posted by SGT Rud View Post
    Are there any plans to bring back a stamina based ltq, such as raid x amount of buildings?

  6. #21
    Social Media Manager
    Member Since
    May 2014
    Post Count
    1,901
    Quote Originally Posted by Night & Day View Post
    My question is an easy one.

    Why do GREE always send out the same automated reply to tickets and then close them without the original issue being resolved ?
    Quote Originally Posted by Neluzz View Post
    Hello,

    why do we most of the time get an automatic answer if we use the support buttom. Im still waiting for answers for weeks. Im nkt giving up and keep replying to the automatic email i got send. Would be much appreciatted that we get treaten fair, we pay for the game and most of time we get screwd by a fault of yours.
    Hey Night & Day,

    The customer support team does try to personalize as many tickets as possible. If you feel that you are receiving an automated replied and the ticket is closes without a response, it may be that there are multiple tickets on the same issue and the agents are working to consolidate it to one place. This will help in avoiding two agents confusing what the issue is and having action take to only have it then reversed by another agent.

    Additionally, sometime when there is a mass out break and we are investigating an issue. An initial response may be sent to large amounts of tickets at once, so that everyone knows that we are currently working on the topic until we reach a solution.

    EDIT: Please keep in mind while we have 100 of thousands players this game, we have a limited number of support staff. We are always trying to make customer service experience better.

  7. #22
    Articulate Author
    Member Since
    Jan 2013
    Location
    Southeast, TN
    Post Count
    356
    [QUOTE=CrazyNerdyGirl;1407970]We realize that a late event does impact the goals and we either reduce the required amount for the event or compensate players with free energy or free health. We also extend any disrupted events when necessary.[/QUOTE

    It seems as if you kinda just give..like its killing you or painful to give .....please consider the Nordstrom customer service policy....when dealing with us....folks are playing this game right now.....not because of your product.....but because of the network of friends they have developed. If you allow more folks to quit and leave game customers are going to leave
    Health Regen 35%
    infantry attack 35%
    infantry defense 35%
    Ground attack 35%
    Ground Defense 35%
    Air Attack 35%
    Air Defense 35%
    Sea Attack 35%
    Sea Defense 35%
    Building Defense 35%
    Building Output 35%
    Guild member increases + 40

    The Fisher Clan (a private invite only faction for families)

    My Id 649 796 085
    My id 716 502 654
    12.8 billion iph
    3.6 bb attack
    6.26 bb defense

  8. #23
    Articulate Author
    Member Since
    Jul 2012
    Post Count
    420
    You stated previously we would get option of Clearing our inventory of units that have become obsolete.
    I would like to suggest we "sell them back" for a percentage of what the initial Cost/worth is,because of inflation some LT Sets that people purchased for as much as 1500 gold are now useless,be good if we could get a % to be determined by you for those units!same applies to cash/valour units we may have bought and are now obsolete.
    Hobbsie

  9. #24
    Consistent Contributor
    Member Since
    May 2014
    Post Count
    135
    Can gold be made cheaper?

  10. #25
    Newbie
    Member Since
    Nov 2013
    Post Count
    30
    Quote Originally Posted by Tadaaah View Post
    Hey Night & Day,

    The customer support team does try to personalize as many tickets as possible. If you feel that you are receiving an automated replied and the ticket is closes without a response, it may be that there are multiple tickets on the same issue and the agents are working to consolidate it to one place. This will help in avoiding two agents confusing what the issue is and having action take to only have it then reversed by another agent.

    Additionally, sometime when there is a mass out break and we are investigating an issue. An initial response may be sent to large amounts of tickets at once, so that everyone knows that we are currently working on the topic until we reach a solution.
    Allright, and how come we dont get any updates about our tickets. 2 weeks of waiting for an answers seems like an ignore to me..

  11. #26
    Prominent Poet SGT Rud's Avatar
    Member Since
    Jan 2013
    Location
    MIA or KIA
    Post Count
    1,066
    Quote Originally Posted by Milburn Pennybags View Post
    The sticking issue is transient and factions in general should still be able to complete the events. The issues players have been having recently with server connectivity are unfortunately beyond our control. We've made every effort to compensate the affected guilds in the fairest way possible. In this case our goal was to reward players who would have finished the speed event if not for the issue.
    our faction event locked up completely and we were unable to complete any further level in the FLTQ since Monday evening until the event ended. It just didn't stick, it locked up on level 15. What kind of compensation is for this?
    Battle is the most magnificent competition in which a human being can indulge. It brings out all that is best; it removes all that is base. All men are afraid in battle. The coward is the one who lets his fear overcome his sense of duty. Duty is the essence of manhood.


  12. #27
    Development Team Zardoz's Avatar
    Member Since
    Oct 2014
    Main Game
    Crime City
    Post Count
    10
    This is an idea that we've wanted to implement for a while -- we hope to be able to bring that to you soon!

    Quote Originally Posted by Hobbs View Post
    You stated previously we would get option of Clearing our inventory of units that have become obsolete.
    I would like to suggest we "sell them back" for a percentage of what the initial Cost/worth is,because of inflation some LT Sets that people purchased for as much as 1500 gold are now useless,be good if we could get a % to be determined by you for those units!same applies to cash/valour units we may have bought and are now obsolete.

  13. #28
    Verbose Veteran Bobar's Avatar
    Member Since
    Jan 2013
    Location
    Germany
    Post Count
    763
    Try again and announce it in advance please. Then do it as a live chat somewhere. you can answer postings anytime. please react on our questions all over this forum. No need for a new thread.
    Bobar

    ID 760-288-736

  14. #29
    Articulate Author
    Member Since
    Jan 2013
    Location
    Southeast, TN
    Post Count
    356
    Have you ever considered an event that was a treasure hunt were factions had resources thst others didn't and memebers would have to cross factions to get items....they cold on obtain at a certain faction.
    Health Regen 35%
    infantry attack 35%
    infantry defense 35%
    Ground attack 35%
    Ground Defense 35%
    Air Attack 35%
    Air Defense 35%
    Sea Attack 35%
    Sea Defense 35%
    Building Defense 35%
    Building Output 35%
    Guild member increases + 40

    The Fisher Clan (a private invite only faction for families)

    My Id 649 796 085
    My id 716 502 654
    12.8 billion iph
    3.6 bb attack
    6.26 bb defense

  15. #30
    Development Team
    Member Since
    Jan 2014
    Post Count
    133
    Quote Originally Posted by Bobar View Post
    Try again and announce it in advance please. Then do it as a live chat somewhere. you can answer postings anytime. please react on our questions all over this forum. No need for a new thread.
    That's what the community team is here for. They bring all of your issues and concerns to us.

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