[AMA] Ask the Team Anything!

[Tadaaah]

Commanders,

Apologies for the late notice! Join us today at 3pm PDT to ask our game team anything!

Today we will be joined by:
CrazyNerdGirl: Lead Game Designer
Zardoz: The Dude
Milburn Pennybags: General Manager

We will unlock this thread at 3pm PDT sharp and will be open for live questions for an hour! The thread will then be locked at 4pm PDT. So be sure to grab your pals. We'll answer as many questions as possible.

Additionally, asking questions for exact dates aren't going to get concrete answers as dates change often. So think along the lines of game design, future planning, etc.

Remember any posts that violate the Forum Code of Conduct will be removed. Furthermore, any post that attacks, insults, implies insults, harasses our game team will result in an immediate permanent ban. So keep it classy.

[Tadaaah]

And we're open! Feel free to start asking questions!

[CrazyNerdyGirl]

Hello everyone! Can't wait to see your lovely questions.

[whitepath23]

Do you realize that when we lose resources or fail to meet goals because of a delayed eventor a problem in the event.....it hurts us as players thasset are part of factions and the goals we have to meet in a faction. Say we have a 40k for wd points and there is an issue and we are unable to play....and can just make 35k points....we lose our spot in a faction and have to find another.

[CrazyNerdyGirl]

Do you realize that when we lose resources or fail to meet goals because of a delayed eventor a problem in the event.....it hurts us as players thasset are part of factions and the goals we have to meet in a faction. Say we have a 40k for wd points and there is an issue and we are unable to play....and can just make 35k points....we lose our spot in a faction and have to find another.

We realize that a late event does impact the goals and we either reduce the required amount for the event or compensate players with free energy or free health. We also extend any disrupted events when necessary.

[whitepath23]

[QUOTE=CrazyNerdyGirl;1407970]We realize that a late event does impact the goals and we either reduce the required amount for the event or compensate players with free energy or free health. We also extend any disrupted events when necessary.[/QUOTE

It seems as if you kinda just give..like its killing you or painful to give .....please consider the Nordstrom customer service policy....when dealing with us....folks are playing this game right now.....not because of your product.....but because of the network of friends they have developed. If you allow more folks to quit and leave game customers are going to leave

[Tadaaah]

[QUOTE=whitepath23;1407988]

We realize that a late event does impact the goals and we either reduce the required amount for the event or compensate players with free energy or free health. We also extend any disrupted events when necessary.[/QUOTE

It seems as if you kinda just give..like its killing you or painful to give .....please consider the Nordstrom customer service policy....when dealing with us....folks are playing this game right now.....not because of your product.....but because of the network of friends they have developed. If you allow more folks to quit and leave game customers are going to leave

You make a great point. Our games are extremely social and that's a huge part of it. We're are working hard to better your customer service experience. As you pointed out, our games are played with multiple people at a single time. Sometimes that means we have to try and find a happy medium aimed at the majority of players. We are more than happy to handle individual situations on a case by case basis, please just send in a ticket.

[whitepath23]

When we get an email from gree support thst says we are passing this issue on to the developers....who are the developers.....we need to hear from you.....I have lost no less than 1000 deploys and the gold to go with them......and the units that went with them...the screen just said deploys pending......in frontline....those gunners weren't cheap

[whitepath23]

Have you ever considered an event that was a treasure hunt were factions had resources thst others didn't and memebers would have to cross factions to get items....they cold on obtain at a certain faction.

[Zardoz]

Interesting concept!

Have you ever considered an event that was a treasure hunt were factions had resources thst others didn't and memebers would have to cross factions to get items....they cold on obtain at a certain faction.

[whitepath23]

Interesting concept!

Pm me if you want to hear more a out my idea.

[whitepath23]

Kingdom age had le buildings rerealsed......will modern war have the same

[CrazyNerdyGirl]

Kingdom age had le buildings rerealsed......will modern war have the same

It's something that we would love to do, but there are other considerations to think of with this request.

[whitepath23]

Who come the events always end on time but so many seem to start late.

[CrazyNerdyGirl]

Who come the events always end on time but so many seem to start late.

Good observation. We are working to fix this issue, but we have experienced several technical difficulties and didn't want to release an event that had known issues.