You always see mods telling people to submit tickets. You also see people complain that they do submit tickets and then have them sit idle with no response from Gree support for days (2-5 sees typical with reports upwards of 30-60 days with no response).
Why should simple tickets with full documentation take so long to get any type of response? It seems the only way to get action on the item is complain on the forum until one of the mods chimes in and says they will look into it?