Search:

Customer Support
Lack of replies in a timely manner, when there is an issue lack of support to try and get it fixed. Even when they can admit there was an issue. Seems they are greatly understaffed...

This was the epics it had on it 2 months ago. 8 days now without a reply to support tickets, and without a reply from moderator on forums.

...

Dear Gree,

Please make it easier not to lose accounts when we use game center. I currently have an account stuck in limbo, that was not bind, cause I was retrieving from another account between...

I lost a lot of rings and amulets that had been leveled up past lvl 50. Then gone. Numerous tickets dating back to over a month now. Told being investigated. Not happy about this.

To Gree Credit, they have corrected most of the issue. Still missing some, but majority has been credited back. I just wanted to give everyone that update.

They said they are also working on a...

I was sitting on 600+ epic boss energy. Logged in to find it was down to 10. Kinda frustrating.

I have not, I had 3 different tickets open for 3 different cases of them going missing. They closed out one ticket without letting me know. Just canceled it.

2nd ticket they said of the 1600 that...

I have placed in support ticket, I have email Clementine on here. I have tried to talk to Apple. No luck with anything as of yet. So I guess time will tell.

I talked with iTunes today. They said they can't do anything for me on the issue. It is a game issue, and not an issue with App Store.

Gree tried to blame itunes billing issue. Before saying they...

Yeah, with this latest issue, I do not think I will be spending anymore. Get me credit for what I spend on it, and then I can be done.

The game is boring, but the friendships I have made while...

I was getting them. They all displayed on the account.

Once I loaded game back up after closing it out. They all dissappear.

I wasn't thinking to take a screenshot of them. Wish I had though.

I got the items, they went to account, and into the game. They all showed being there. The issue is that it does not sync with server after purchase, so when you close out the application, and reload...

Gree reads the forums, it is also a way to expose it, and make it more public for them. I send them pictures of iTunes account purchases showing all of the items.

They should be able to look at...

Gree,

In the last 5 days I have tried to purchase the following items. Downloaded from iTunes, got to my game account. I would load up application later on, and discover that the item is missing....

Great stuff. Thanks for your effort on this.

Played Strip Poker

RIP a Great Man.

Numbers are always a good thing. haha.

Good Stuff. Always enjoyable.

This is a great help. Thank you for posting this.

Great Idea. I hope they follow through with this.

Blitz would have been great.

Yup, I get gems going missing on a regular basis. I currently have been charged for 1000's of gems, yet had them all go missing.

I buy gems and they go missing. I have bought A LOT of gems and missing. I am charged for them, I close out the application, and reload it. They are gone.

So frustrating to have 1000s of them...

Anyone that has ever done a GW with a #1 guild knows the top players, everyone knows each other and talks on a daily basis. We move around to numerous guilds inside respected alliances. We are a...