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Been over a week for me. Backed up to cloud and loaded then it tried to do something and next thing I know I have a new lvl2 again. Gree hasn't responded to my ticket yet.

I submitted mine a week ago and haven't heard anything. I made sure to send all the info with gold purchases so they must be backed logged. People who sent 100 new tickets make the problem that much...

can anyone suggest how I can get my profile back? I have made a ticket and even updated it with all the info from lost account and new account. I am desperate so any help would be awesom. Please...

I am in the same boat now, but have not heard back from anyone.