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Hi there,

Obviously we take any issue of people not getting appropriate credit for any issues that arise very seriously. We absolutely don't want people to not get what they paid for. However, I...

The gold issue should be fixed now. Please let me know if it's not. We're working on the syndicate goal rewards currently. Thanks for your patience.

Thanks. I located the issue, we'll take care of this as soon as we can. Apologies again for the issue and thank you for your patience.

Gold refunds should have gone out. Could you please post your invite code so we can investigate this and determine what the issue is that caused your gold not to be refunded?

We're also aware that...

We believe the issue locking players out of the game is fixed (please do let us know if you encounter further issues with this.) We are still working on the leaderboard points issue and will update...

We're aware of the leaderboard points issues. We're working on both this and the lockout issues. We will update once we have more clarity on what's happening and the time to resolution. Apologies for...

We're looking looking into this currently. Was able to load correctly on both platforms after the data push but we are seeing issues on both platforms again now. Apologies for the issues, we're...

We're working on both issues now and will update as soon as we can.

We are aware of these issues and are working on a resolution as quickly as possible. This appears to be an issue with our servers as we've observed the issue on both clients here.

Thanks for letting us know about the issue with wins not counting. We're investigating it and the perfect war goals. If we're not able to resolve it during the event we will review after the event...

We wanted to let everyone know about a change made to faction locking behavior during the Frontline and World Domination events. Players will not be able to leave or join any factions during these...

We don't have any tickets about still banned accounts and we have been able to observe these accounts logging in. Please submit a ticket to support if you or your teammates are having an issue.

Appreciate your point, however the structure of the game is such that we couldn't award those units before the expansion was live. We did start this process last night and are wrapping it up this...

Players who have already done these missions are having those units added to their inventory since the missions are not available twice. This has already been completed for some of the missions and...

Sorry for the delay, these rewards have been placed into inventories and the gold from the care package reward has been directly added to your total as well.

The maintenance downtime was not related to this particular issue, however we pushed a fix today that should prevent this issue from occurring. If anyone experiences this issue going forward please...

Thanks for the suggestion. This is a good idea and is something we'll investigate.

Currently bosses are not impacted by equipment, only the army. We have not made any changes to how they work. It's possible we would change this in the future, but it's not on our immediate road map.

Currently some units (including those earned from scratchers) are not able to be recycled. Because of this we don't currently show them when you view the recycle tab.

All three segments use the same computation within their segment.

We understand that a lot of people have found this confusing, and are looking into ways to better surface this in game.

Just to head off any potential confusion, this is for the community rewards only. Points still count the regular amount towards all leaderboards.

Updated totals:

As of 11am Pacific today, the total is 1,271,820,272.

Thanks to everyone who is participating! We are excited to see how many more points are scored today!

So, what you'll notice is that you have a much more powerful army, while your equipment is quite close in power. Since what matters is not just whether you win or lose each section, but by how much...

We'll be posting updates to the forums. The minimum is to have participated in at least one attack during the event.

We do appreciate the suggestion about start times. It is something we'll consider going forward.

We'd like to think more about how to improve the way walls work in a variety of ways, and this is...