Nomadic Traders display issue will be fixed in next game update
Hey all,
We've had a fair amount of confusion on the glitch with the Nomadic Traders building, and I wanted to make sure we were all on the same page about what was going on there since there is a fix coming.
The Nomadic Trader is the first boost building we have ever released as a limited time building. It is also the first time we have had two buildings that provided the same type of boost. There turned out to be a bug that would give an unintended and unadvertised +100% magic power boost when someone had both a Temple and a Nomadic Trader. To clear up a few points:
-The actual, intended, and messaged in the text boost of the Nomadic Trader and the Temple both still work. We just removed the unintended glitched boost that was providing an extra +100% on top of that.
-That 100% bug boost was switched off server side as soon as we figured out what was going on, a day or two after the building first went out. The visible display remained because the bug is client-side, which means we need to do a game update to remove that.
-It didn't matter what level either building was. There appears to be some confusion about this. While that bug was active, you didn't have to level up either building to get that bonus, you just had to have both buildings. Two level 1s would do it. Leveling up one building or other just gave you (and still gives you) the increase stated in the update text, and speeding the process up with gems just made the upgrade complete faster like it does with any building.
-With the next client update, all the displays will be updated so that nothing is incorrectly showing a +100% boost to Magic Power that doesn't actually exist.
We do understand the frustration on both sides with this one, but we do want to stress again that this boost was a bug (it was not intended, and was not an advertised part of the bonus) and that we have addressed it as fast as possible given the technical constraints. We do apologize for any confusion that has resulted from this bug.
Retry - feedback error or policy change
I have made a claim for the same thing and had it returned, 300 gems in my case within 2 days. A player in my guild had the same just recently.
The splash screen do make it easy at times to accident,y purchase something when there is no confirmation screen. I'm not sure of the details of your case but they certainly can reverse the gems for accidental purchases
Quote:
Originally Posted by
KrMaJa
So today I couldn't get my 80 gems back from accidently purchasing a chest I didn't want, clicking out of notifications in game. I was told it was impossible even if it was a mistake to get them returned. Yet, Gree can make this colossal mistake and we're just supposed to deal with it? This war is totally messed up with all the stats being wonky.
My advice to Gree
A) Start rethinking how you treat customers and forgive them accidental gem spendage and return gems they accidentally spent. I mean we continue to forgive Gree and keep spending and playing, right? It's a two way road.
B) For the love of bob add a freaking confirm button to those units and items Gree has pop up when you go in game!
C) Try and fix this war so it makes some kind of sense!
Tons of thanks!