Quote:
Originally Posted by
Lord P
"Thank you for the reply and additional feedback on this matter.
Again, I sincerely apologize for the technical issues which resulted in Milestone reward changes during the Sorcerer Raid Boss event. I'll be sure to share your message with our developers for future consideration. At this time, all credits and compensations for the matter have been awarded. We are not able to provide additional credits. If this should change, we'll let affected players know.
Your understanding is appreciated!
Best Regards,
(name removed)*
Very unfair and not sure how I'm going to deal with this going forward but I can assure it will result in me buying less gems. I'm thinking about retiring, not because I need the jewels, but because of how GREE treats their community.
These were the responses I got to my e-mails:
Quote:
Thank you for contacting the Knights & Dragons support team.
Our records indicate you have recently submitted multiple tickets into support on the same issue. For efficiency, and to expedite our reply process, we have merged all tickets into one, and will address all concerns here.
I apologize for the delay in response to your mail. The Dark Prince hacked our servers! This resulted in some Knights experiencing difficulty accessing their Kingdom. Gwen and her team have now resolved the issue!
Due to technical issues, we made some adjustments to the Raid Boss Milestone rewards. All rings and amulets gained prior to the change should remain in your inventory. Additionally, all affected players have been credited with a care package to help with future game endeavors.
If you continue to experience crashing or account access issues, please reply back and let us know.
We sincerely apologize for any inconvenience which this matter may have caused.
Best Regards,
I respond saying the issue wasn't me not receiving bling from lower milestones but that I didn't get the set amulet from the 12m milestone.
Quote:
Thank you for writing in.
We would like to express our gratitude for your patience during our investigation. We are unable credit anything unless our game logs show a discrepancy, and in this case we could not verify an issue with your account on our side.
We appreciate your understanding.
Best Regards,
Sent pictures and more words on Friday but no response yet. :(