Guild roster problem. Need help ASAP
One of our guild members just found himself outside the guild, but we still see him in guild. If he applies, we accept him, but he doesn't get added to the bottom of the roster and in fact doesn't actually make it into the guild, even though the roster shows him in still.
His raid boss ranking has disappeared as well. We actually have two like this. One has been able to join another guild temporarily, but we need to get them back in ASAP.
Please help!!
This is affecting anybody who jumped guilds in last 6 hours
Quote:
Originally Posted by
CJ54
That should work. If it doesn't, send in a ticket with a description of the problem, ask that the ticket be escalated, and we can fix from here. This is a really old problem that we've been seeing more cases of recently, so we're trying to figure out what is going on there to put a stop to it again.
Everything you have suggested as a fix has NOT worked....please fix this...and yes...expedited tickets have been sent in