17 mins until the event is over and I still haven't gotten my firestorm. Extremely frustrated atm. People have been able to craft a second firestorm so after the event I will be sending yet another ticket for another firestorm, I am going to lose my hard earned starcrystals. 4 1/2 days waiting while others have waited less time and I am even the one who made this suggestion on them using customer support to handle this in the first place on facebook. Very disappointed in the customer service.