Originally Posted by
CC1
It's almost the weekend? Is Gree seriously going to release a sure-to-be-flawed version while no one is working in support? Nevermind. Having no support is typicall regardless of the day of the week.
Gree, what happened to all the promises of better communication in dozens of different threads? Or were they all just more empty promises? Even if you have no additional information, you need to pop in and say as much. You need to hold player's hands and remain visible while so many are experiencing such extreme failures. We know you're new to the customer service concept. Like it or not, that is how it works. You say you want to improve your image and customer perception. But, you disappear faster than David Copperfield when players need, more than anything, just to see your presence. That is the simplest of things to do. Yet, you fail that as well.