Quote:
Dear Player,
Thank you for reaching out to us.
Our system detected that this support request was not sent from within any of our games. Sending a ticket from within the game itself provides us with crucial information and this in turn enables us to provide prompt and adequate support.
Therefore, this support request is not being monitored and will not receive a response.
If you are having trouble sending us a support request from within the game, please delete this email and create a new one with the below subject line. Make sure to include all the relevant information, so that we can help you (i.E. Game, Player Name, etc.)
Your safest bet is to copy and paste the below text, as our system will only be triggered if it appears exactly as shown below. Please do not include the parenthesis "".
"Direct Support Email"
Regards,
Gree Support
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