Issues with store purchases

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12-05-2016, 04:41 PM
superman007

Issues with store purchases

Last cycle, I purchased LE Crates and never received the loot item (Common/Uncommon/Rare category) but the gold was deducted. Today, I purchased 2 items in store for 900 gold each (Blast line voidseeker and Blast line Batu) and never received the items that have purchased. Opened tickets but I get canned responses. Can someone from GREE please look into it? Thanks
12-05-2016, 06:04 PM
beebs

i just had that happen tonite also
12-05-2016, 08:19 PM
asimmehra

just happened to me as well
12-05-2016, 09:31 PM
[PM] Aurelius

Can one of you who experienced the issue please post your 9 digit player id (NOT guild id) and what device you are on? An approximate time of the issue would also be useful. Thanks!
12-05-2016, 10:53 PM
superman007

Thank you Aurelius. Here are the ticket# 3132316 and 3136006. Both of the tickets have screen snapshots attached. I have opened the tickets in both cases as soon as it happened (i.e. +/- 5 to 10 minutes prior to sending in the ticket).
12-06-2016, 12:59 AM
Dr Zippy

Quote:

Originally Posted by [PM] Aurelius

Can one of you who experienced the issue please post your 9 digit player id (NOT guild id) and what device you are on? An approximate time of the issue would also be useful. Thanks!

I had the same thing happen to me last night. Paid for the Batu and the Voidskeeker [sic] and got nothing in return. This was within ten minutes of them appearing, so between 23:00 and 23:10 GMT. My player ID is 389-921-008 and I'm on iOS (iPad Pro).

I had previously lost 150 gold on an LE set in the last cycle in the same way - gold taken, nothing in return. I sent tickets for both of these errors but like the OP, I got zero response. That's a total of 1,950 gold that Gree has had off me for literally nothing. I can't afford to keep playing MW if Gree is going to do this continually.
12-06-2016, 04:49 AM
DIABLOPEZ

For a team member

TAP SUPer SOBERANO
ID#: 333262980
Ticket # 3131827
12-06-2016, 04:58 AM
Hawktalksl

This happened to me on 11/29/2016, when I tried to acquire the +7 energy regen unit. Bought both items to complete the goal (gold was reduced) but did not receive one of the units.

Player ID 243226592
Approximately 6:00 pm CST
Ticket 3131576
Device - iPhone 6
12-06-2016, 05:10 AM
Annihilator2

So store purchasing is not working on iOS.
Can anybody confirm that the purchasing works properly on droid?
12-06-2016, 05:16 AM
rookstar

Quote:

Originally Posted by [PM] Aurelius

Can one of you who experienced the issue please post your 9 digit player id (NOT guild id) and what device you are on? An approximate time of the issue would also be useful. Thanks!

Player ID 335 485 170 and on iOS ( iPad Air)
29/11/16 around 19:30 UK time
Apple Order no MN1X6VOV8M ( two purchases made but only one invoice received )
No items or gold received
Tickets #3130918 and #3135894 sent in but problem still not rectified
12-06-2016, 05:27 AM
crazeejay

One week into retirement and loving every minute of it. Don't miss this dumpster fire one bit!
12-06-2016, 10:14 AM
DEWIN NUTTIN

Quote:

Originally Posted by crazeejay

One week into retirement and loving every minute of it. Don't miss this dumpster fire one bit!

Toldja it gonna be fun to DEW NUTTIN mate. . . . LOL
12-06-2016, 11:05 AM
Hobbs

Quote:

Originally Posted by [PM] Aurelius

Can one of you who experienced the issue please post your 9 digit player id (NOT guild id) and what device you are on? An approximate time of the issue would also be useful. Thanks!

Hi,
Have a player who bought "Batu" unit from the "blast line" mission,it took gold but player did not receive unit.. cost 900 Gold.
Player ID # 144-874-312 bought around 6:30 EST,player has since bought unit again to finish set and wrapper at a later time but not had Gold returned from first Purchase.
Thank you
12-06-2016, 11:25 AM
DEWIN NUTTIN

Has any player involved bought something that wasn't using iOS?
It seems as if the safe play, if you gotta spend money is to DEW so using Google.
Plus, Google rarely charges you state sales taxes.
I don't buy gold, but when I DEW buy SUMPIN, I uses Google's marvelous PlayStore.
12-06-2016, 12:24 PM
Hobbs

Quote:

Originally Posted by Hobbs

Hi,
Have a player who bought "Batu" unit from the "blast line" mission,it took gold but player did not receive unit.. cost 900 Gold.
Player ID # 144-874-312 bought around 6:30 EST,player has since bought unit again to finish set and wrapper at a later time but not had Gold returned from first Purchase.
Thank you

UPDATE: DEVICE USED WAS GALAXY NOTE 5 Andriod....
12-06-2016, 12:58 PM
Jg48

A safe bet is to buy nothing. Thanks for playing
12-06-2016, 02:47 PM
Greeny1

It's all working as intended......
12-06-2016, 03:35 PM
[PM] Aurelius

Thanks for the information everyone. We've made a sticky on this issue and you can track the status of it here:

http://forums.gree.net/showthread.ph...urchase-Issues
12-06-2016, 03:45 PM
Jg48

Thanks Aurelius
12-07-2016, 02:26 AM
Annihilator2

Quote:

Originally Posted by DEWIN NUTTIN

Has any player involved bought something that wasn't using iOS?
It seems as if the safe play, if you gotta spend money is to DEW so using Google.
Plus, Google rarely charges you state sales taxes.
I don't buy gold, but when I DEW buy SUMPIN, I uses Google's marvelous PlayStore.

I bought gold unit without problems on droid. I met difficulty to find the unit in inventory only. But I found it. All is ok.
12-07-2016, 04:33 AM
DEWIN NUTTIN

Quote:

Originally Posted by Annihilator2

I bought gold unit without problems on droid. I met difficulty to find the unit in inventory only. But I found it. All is ok.

THEGREE loves your custom.
12-07-2016, 04:51 AM
Hawktalksl

Quote:

Originally Posted by Hawktalksl

This happened to me on 11/29/2016, when I tried to acquire the +7 energy regen unit. Bought both items to complete the goal (gold was reduced) but did not receive one of the units.

Player ID 243226592
Approximately 6:00 pm CST
Ticket 3131576
Device - iPhone 6

I see the sticky says this has all been resolved, however I've not received any refund for my purchase on 11/29.
12-07-2016, 11:38 PM
DIABLOPEZ

Same here,

TAP SUPer SOBERANO
ID#: 333262980
Ticket # 3131827

Ticket status: solved and closed.

Spend 2x 1.100 gold to get +7 nrg regen,
No units, no nrg regen, no 2.200 gold refunded.
12-15-2016, 05:32 AM
rookstar

Quote:

Originally Posted by Hawktalksl

I see the sticky says this has all been resolved, however I've not received any refund for my purchase on 11/29.

Still waiting for mine to be sorted out
12-16-2016, 08:00 AM
DIABLOPEZ

Quote:

Originally Posted by DIABLOPEZ

Same here,

TAP SUPer SOBERANO
ID#: 333262980
Ticket # 3131827

Ticket status: solved and closed.

Spend 2x 1.100 gold to get +7 nrg regen,
No units, no nrg regen, no 2.200 gold refunded.

My player is still waiting for those units above...
He got what looks like a copy/paste response on his ticket (as usual)
Saying the 3 units +7 nrg regen have been awarded and will show in his inventory,
The units arent there, nore is the +7 nrg regen....

GREE?