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I opened chests until I got all the rare units for the beast of bones that should give a 20% health regen boost just to find out that I already had one in my inventory frome an earlier event.
I now have two of them that besides having terrible attack and defense stats do not seem to stack in their health bonus.
It did say on the event it did not stack
Quote:
Originally Posted by Laura TCK
Where did it say that ??? I must have received the first one in an event way back judging from its weak stats and how would I have known that they simply recycle an old unit that was already in my possession ?
The Beast of Bones was the top 25 prize from the very first guild war. The quest screen clearly stated that it would not stack. Your guildmates should have clued you in, lolQuote:
Originally Posted by Monteverdi
Hey Monteverdi (and anyone else who didn't see the text saying it doesn't stack),Quote:
Originally Posted by Monteverdi
Feel free to write in a ticket about this, we will be able to take care of you/anyone else.
The last time a Gree moderator posted to send in a ticket on something, coustomer service did absolutely nothing about it.Quote:
Originally Posted by Assault and Flattery
Will it be any different now?
Ahh, the beast of bones.. Remembering the old days ;)
Great ! Thanks so much !Quote:
Originally Posted by Assault and Flattery
Nope, no different, they do not do anything. 1 ticket opened in November didn't even understand their own game and the conversation and blow off lasted 5 weeks with no resolve. 2nd ticket on a different issue sent two weeks ago has not even received a response. They have shown they simply do not care for fixing the game and helping their customers unless you spend 1000's. They are out of touch simply put.Quote:
Originally Posted by Jnsolberg
Unfortunately, they don't help you even if you spend 1000's. (Not me, but some of my guild mates, lol)Quote:
Originally Posted by Metsrock9931
I'll keep you updated when I receive their reply to my ticket...Quote:
Originally Posted by Jnsolberg
What the.......? So players like me who have two of those units now that don't stack will get the bonus if they write in to support even though the event splash said they will not stack? I'm just making sure I read that correctly so when I battle with support over the next three months and dozens of email responses back and forth I can include your post in my response.
He only stated it will be "able to take care of".......................that does not imply stacking the bonus...............it could be.............."here have 50 gems for your inconvinience" but we cannot stack the bonus as it was clearly stated in the event.................or something like thatQuote:
Originally Posted by Scubdog
Sorry for the vague answer. The bonus will not stack. If you write in, a refund can be provided this one time.
I was offered a one time refund, which is better than nothing.Quote:
Originally Posted by Scubdog
I would like to correct you on the splash screen as I did not even notice it. It should have read:
"Please check your inventory if you already have that unit since its bonus won't stack " or so. Do you really think I would have spent some 2000 gems for this thing otherwise?
The problem is that we have approximately 300+ bonus units in our inventory so it is quite hard to keep track. I initially wondered about the weak stats of this unit but I thought it was one of the usual errors (sorry Gree) and it would be corrected at a later time.
I must say that I'm very impressed with Gree on this one. You're doing what any company would do that cares about its customers....Making it right.Quote:
Originally Posted by Assault and Flattery
Hmm...maybe there's still hope for this game!
why would Gree put out a reward that all cant win? trying to rebalance the game? next time pls rethink and give the event to all to win.
Is Gree going to respond to this issue? Some got refunds and others didn't - at least respond !!!!!!!!!!!!!!!!!!
This is all on a case by case basis, and will be handled by customer support in tickets.Quote:
Originally Posted by Debonair