FLTQ Goal 9/10 Normal

Printable View

Show 40 post(s) from this thread on one page

06-05-2014, 10:38 AM
andy2

Quote:

Originally Posted by andy2

There are players active and spending real money 24/7.

There are issues that arise 24/7.

It is not unrealistic to expect support staff on such a product to be around 24/7. I understand that should not typically be the sole responsibility of one person but a team. Either way, if there is no team (which would be Gree's fault for under staffing) and only you Tadaaah and such a major error occurs which is causing thousands of customers real money, I would not rest until I had a solution out ease their minds so that maybe, just maybe you can salvage some of those customers. Making light of the situation is not a good idea. This is a serious deal involving peoples real money.

Also, for the love of all that is good - POST SOMETHING ABOUT THIS IN GAME. Expecting people to read the forums is such a joke. You wonder why you have so many tickets? The majority of your player base has NO IDEA what is going on!
06-05-2014, 10:47 AM
Maz

Quote:

Originally Posted by Tadaaah

Hello All,

Apologies, sometimes I do require sleep. We are currently working to get you an update.

The event has been extended one day and we are working on the other details.

Thank you for your patience.

You added a day to the globe.. Not the event timer.. Once that hit zero, the event will close, as there have been many issues if this nature in the past please add the proper time to the proper event. You guys gave the box event the extra day IN THe EVENT timer, not the ltq/fltq
06-05-2014, 10:48 AM
Tadaaah

Quote:

Originally Posted by andy2

There are players active and spending real money 24/7.

There are issues that arise 24/7.

It is not unrealistic to expect support staff on such a product to be around 24/7. I understand that should not typically be the sole responsibility of one person but a team. Either way, if there is no team (which would be Gree's fault for under staffing) and only you Tadaaah and such a major error occurs which is causing thousands of customers real money, I would not rest until I had a solution out ease their minds so that maybe, just maybe you can salvage some of those customers. Making light of the situation is not a good idea. This is a serious deal involving peoples real money.

While 24/7 would be ideal, I am one person. Your support staff and other teams have been working around the clock to get you an update and fix and more details. I, personally, should have checked on this last night and for that I apologize. I'm here to communicate with you and for you; I dropped the ball on this, but will try my best not to let this happen again.

Quote:

Originally Posted by andy2

Also, for the love of all that is good - POST SOMETHING ABOUT THIS IN GAME. Expecting people to read the forums is such a joke. You wonder why you have so many tickets? The majority of your player base has NO IDEA what is going on!

Working to see if we can get it in there.
06-05-2014, 11:15 AM
SpikeyKit

Quote:

Originally Posted by Tadaaah

While 24/7 would be ideal, I am one person. Your support staff and other teams have been working around the clock to get you an update and fix and more details. I, personally, should have checked on this last night and for that I apologize. I'm here to communicate with you and for you; I dropped the ball on this, but will try my best not to let this happen again.

Working to see if we can get it in there.

I have a whole thread about the wrong event being extended
06-05-2014, 11:22 AM
Tadaaah

Quote:

Originally Posted by SpikeyKit

I have a whole thread about the wrong event being extended

Please link to that thread.
06-05-2014, 11:34 AM
SimplyminiMW

Quote:

Originally Posted by Tadaaah

While 24/7 would be ideal, I am one person. Your support staff and other teams have been working around the clock to get you an update and fix and more details. I, personally, should have checked on this last night and for that I apologize. I'm here to communicate with you and for you; I dropped the ball on this, but will try my best not to let this happen again.

Working to see if we can get it in there.

Don't worry too much about it Tadaaah. A lot of people around here get upset quickly. IMHO the right steps were being worked on. Fltq kills were fixed, extended time. Although a couple issues arise from these fixes I'm sure y'all will do what is best.
Just be upfront with the desisions and communicate them well (here & in game). Not everyone will be happy with the final outcome that we all know. But honest attempts go the distance in the end.
06-05-2014, 11:36 AM
krabbie

Quote:

Originally Posted by Tadaaah

While 24/7 would be ideal, I am one person. Your support staff and other teams have been working around the clock to get you an update and fix and more details. I, personally, should have checked on this last night and for that I apologize. I'm here to communicate with you and for you; I dropped the ball on this, but will try my best not to let this happen again.

Although i don't agree with the way the problems in the event were solved, thank you for communicating openly and for the apologies! We are all humans and we all make mistakes :) and as long as theybare not intentional we can live and learn from them!
06-05-2014, 11:40 AM
reesiepuff

Tadaaah you came at a bad time haha
06-05-2014, 11:50 AM
Tadaaah

Quote:

Originally Posted by reesiepuff

Tadaaah you came at a bad time haha

I've been through worse. ;)

Don't worry we'll work through this. Y'all have been very patient. Thanks for that.
06-05-2014, 11:51 AM
Jason-TWATS

Quote:

Originally Posted by SimplyIiniMW

Thanks for the numbers!! I was hoping someone would post them.
809,000 energy for the entire last fltq. This time just normal is over 2 million energy!!!

Gree needs to explain this one

Gree changed it.
Now you need to hit it less.
06-05-2014, 11:56 AM
SimplyminiMW

Quote:

Originally Posted by Jason-TWATS

Gree changed it.
Now you need to hit it less.

Thanks for the information!!!!!!
06-05-2014, 12:30 PM
Merc_mw

No they have not. Our faction has sat on it's fingers (and wallets) for over 24 hours. We sit at 38/89 on 7/10 normal. In the past, we would have finished normal at this point and be working thru prestige. Unless we are appropriately placed and reset the 54 people in skillzone will not spend a dime to finish.

We have submitted 24 tickets, gotten 18 auto responses and 6 indicating the fix is being worked on/has been made. Sadly, it has not.
06-05-2014, 12:39 PM
SimplyminiMW

Quote:

Originally Posted by Merc_mw

No they have not. Our faction has sat on it's fingers (and wallets) for over 24 hours. We sit at 38/89 on 7/10 normal. In the past, we would have finished normal at this point and be working thru prestige. Unless we are appropriately placed and reset the 54 people in skillzone will not spend a dime to finish.

We have submitted 24 tickets, gotten 18 auto responses and 6 indicating the fix is being worked on/has been made. Sadly, it has not.

"It is fixed going forward"
As quoted by one of the mods.

Means the fix takes place when you go to the next goal.
06-05-2014, 12:44 PM
GrimAmoeba

Quote:

Originally Posted by SimplyminiMW

"It is fixed going forward"
As quoted by one of the mods.

Means the fix takes place when you go to the next goal.

So your fault for sitting for 24 hours wasting full energy, could have been done with that level with no need for gold
06-05-2014, 01:09 PM
Bobar

Quote:

Originally Posted by Tadaaah

Please link to that thread.

Please check the timer of Undercover Mission. It will be finished in 1d 54m right now. No extension.

See the globe. Leaderboard should end like the Undercover Mission at 7th June. BUT: Seeing the Event Countdown of Leaderboard Event: 03d. 54m.

How can events with same end-date have a countdown, that is 48hrs different? Cause Leaderboard Event has been extendet 1 day, nothing changed on Undercover Mission. Just see the countdowns.

Show 40 post(s) from this thread on one page