Chalice Box Event Problem - 20% Magic Boost Not Added!

Was hoping to get at least a status update before the war starts, but .... In any case, ranking for the last war has not even been issued, so. .........

As always, I will be sending repeated tickets if I do not see a reasonable holding email, or any feedback. Your support may call me a spammer again. I don't really care, just get the resolution out.

For fellow forum members whom feel that complaints / technical issue should not be taking up so much of the forum, respect your view and the title of this thread should afford you the opportunity to skip it.

Gree, are you going to do something about our missing 20% magic attack bonus? I'm no attorney, but isn't it illegal to withhold goods purchased? How can you justify your failure to give us our 20% magic attack boost when we spent gems to earn the final 10/10 unit of the Chalice event?

ohhh I that see advertisement false good is not. Lawyer not I but bad do to yes

Would be great to get that 20 percent boost for me too.

CJ, we need a resolution. Please help.

Quote:

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Originally Posted by King Ben

This observation lends weight to my hypothesis that another bonus has been removed while the data fix was pushed out. For some, like EiZ, they would have experienced a drop in stats when the fix was pushed. If they get the chalice final unit post the fix, their stats revert to similar to when they started. For others, like me, whom have gotten the chalice final unit before the fix, our stats just remained largely the same when the fix is pushed.

The proposed approach to remove spirit of the chalice and put it back to see if the stats has changed may not unearth the removal of the other bonus. I have also noted CJ's statement that the fix was not intended to remove other bonuses.

I hope to see resolution of this issue quickly, especially with the patch being effective for 'no guild land'. Thank you.

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We confirmed that the boost was applying to the wrong reward in the LTQ chain initially, which is why people who had already completed the chain did not see a bump when we fixed the boost. Removing and re-adding the item now definitely shows the change in stats.

So how do we go about removing and re-adding the item to fix this, CJ? Support keeps closing my ticket without fixing the problem. I'd really like the 20% boost that I thought I was paying for when I spent gems.

Quote:

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Originally Posted by Alleran

So how do we go about removing and re-adding the item to fix this, CJ? Support keeps closing my ticket without fixing the problem. I'd really like the 20% boost that I thought I was paying for when I spent gems.

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Check your email.

I've added your post to my support ticket, is this the best way to get this resolved?

CJ, are you saying that support will work on our case one by one? I have yet to seen any update from support.

Quote:

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Originally Posted by TK275

I've added your post to my support ticket, is this the best way to get this resolved?

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I want to be clear that there is nothing left to "resolve" except a misunderstanding of what happened, everything is working as it should be mechanically.

Quote:

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Originally Posted by King Ben

CJ, are you saying that support will work on our case one by one? I have yet to seen any update from support.

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I'll be addressing a few cases as I can from people posting in this thread to help spread the info that this is in fact working, but we can't remove/re-add the item from thousands of accounts.

no cj54 its not working as it should!
*during the event i suddenly lost/got robbed of 20% mag att
*when i finally made the last unit in this event i got that units boost of 20% mag att, this worked yes!
* i still havent got back the missing/stolen 20% mag att that suddenly flew away during your fix!!!!

ticket # 1080634

//E

Finally got round to reading this thread and realise now what happened to 200k of my attack stats last week. If you say it's fixed I'm afraid you are wrong

Cj this clearly has not been resolved. Several ppl in my guild won this unit, but the boost is not working.

This is the same for a number of folks in my current guild and myself. I find it difficult to comprehend. If someone can teach me the exact steps to attach print screens, I will explain using them. But in gist:
a. I have screenshot of my stats before obtaining 1 box item;
b. Print screen of the final unit given. You can clearly see XP remained the same but gem dropped by about 1k;
c. Stats post the unit being awarded (same XP and gem as b); and
d. Stats post your patch with slight change in stats due other event. Unfortunately there is no date stamp on this.

I find it hard to comprehend based on the above this is a miss perception.

It is very tiring too keep double checking to see if you have been rewarded what you earned.

Quote:

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Originally Posted by EiZ

no cj54 its not working as it should!
*during the event i suddenly lost/got robbed of 20% mag att
*when i finally made the last unit in this event i got that units boost of 20% mag att, this worked yes!
* i still havent got back the missing/stolen 20% mag att that suddenly flew away during your fix!!!!

ticket # 1080634

//E

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This exact thing happened to me too. This is what I tried to explain to customer support, the only response i get is "you're confused, it works as it should".

bump bump !!!!

I have received a response from Gree support which stated the following in gist (as I understand):
a. Chalice gLTQ was pushed out with error in terms of the number of boxes to qualify for various stages of gLTQ prizes;
b. Guilds whom have 'completed' the quest before the fix have actually NOT COMPLETED the quest; and
c. As the gLTQ was not completed, Gree is unable to accord unit accorded with completion of the gLTQ.

TICKET CLOSED !!!!!!!!!!!!!!!!!!!!!!!! And the following link was posted http://www.funzio.com/forum/showthre...e-LTQ-Incoming.

I replied that I do not accept the reason. My guild completed the gLTQ before the fix and in the forum post quoted above we will not be affected. My guild has the ability to complete the gLTQ in accordance to the eventual requirements and based on Gree's explanation we have been robbed of such opportunities. I log in many times a day and I see no pop up of the gLTQ still in progress.

What I failed to highlight are:
a. The 20% magic attack boost is for iLTQ and not for gLTQ. I got 10 boxes so f r e a k i n g. h e l l give me the boost; and
b. Based on your explanation you should remove the Chalice Wvrym in my infantry (with other units from gLTQ).

I concluded with Gree support that they are trying to cover up one screw up (missing 20% magic boost) with another screw up (data fix for gLTQ). I refuse to accept the explanation.

Can someone responsible from Gree stand up in this forum and address these issues? My perception of Gree is an inept and irresponsive entity. Please do not reaffirm my belief ....

Damn

Gree, I am getting extremely annoyed and frustrated by your inaction on this matter. The other time screw up affected me directly it must have taken me more than a month to get my missing unit. For this case, your silence and beyond belief erroneous responses are trying. You owe it to paying customers to get your act together. Do something useful !!!!

You are forcing me to the route of seeking redress from iTunes by asking for refund. Do something, will you? This is not preferred route but seems the only plausible one at this point.

Disappointed .......

I got the same response.

Well, at the risk of angering of those who are still waiting for a fix, I must say: thank you CJ. The 20% magic bonus has been effectively added to my inventory and it is working. It did take a while to troubleshoot and resolve this issue, but thank you for not simply dismissing it, and diligently working toward a solution. Despite the early frustration, I am very pleased with the support I ultimately received.

Alleran,

You should not be flamed for stating a fact and I in fact thank yoi for sharing the info. Could I ask if your situation is similar to mine? Earlier I penned a 4 bullet points note on what have transpired in my case. Thanks for your help in advance.

Quote:

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Originally Posted by Alleran

Well, at the risk of angering of those who are still waiting for a fix, I must say: thank you CJ. The 20% magic bonus has been effectively added to my inventory and it is working. It did take a while to troubleshoot and resolve this issue, but thank you for not simply dismissing it, and diligently working toward a solution. Despite the early frustration, I am very pleased with the support I ultimately received.

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Quote:

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Originally Posted by Alleran

Well, at the risk of angering of those who are still waiting for a fix, I must say: thank you CJ. The 20% magic bonus has been effectively added to my inventory and it is working. It did take a while to troubleshoot and resolve this issue, but thank you for not simply dismissing it, and diligently working toward a solution. Despite the early frustration, I am very pleased with the support I ultimately received.

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So that's the different between top players and middle range player! GREAT!

Ps. Alleran: not directing at you but at Gree!

Why even bother! just another cog in the wheel of self destruction ! after reading all these posts im not even bothering sending in a ticket, over it
just in case you missed the point
Over IT

Not that I want to be in the position of defending Gree, but my understanding is that they are willing to fix this issue for all players. You just have to stay on them about it.

I have spent about a year in KA, as a free player for half that time. They're responses to my tickets have been consistent throughout. Sometimes consistently bad, and sometimes surprisingly responsive, but I certainly haven't seen a difference in customer support since I started spending money on this game.

Ben, I have been following this thread from the beginning, and I'm pretty sure we experienced the same problem. I did not get the 20% magic attack boost from the Spirit of the Chalice unit. The unit was in my inventory, but no bonus. And I got the same canned and ineffective responses to my tickets at first. But with the latest fix, when they remove and re-add the unit, the 20% boost appeared on my bonus list and did impact my stats. It's working now.

Hi Alleran,

Thanks for the post. I was very close to just walking away due to inaction from Gree. I will try to get resolution and see where this will bring me to.

Again, thank you. I know you did not have to share your resolution and appreciate that you did.

CJ,

I see your response to another post. You have stated earlier in this thread that you are going to demonstrate how this problem of mine (and some others) is all but a misunderstanding. Why the silence?

To your point of not using the forum as a mean to expedite ticket. Agree in principle on the premise that you have a sound and responsive support crew. The quality of support is best described as inconsistent. Where an issue affect a group of players, it is best shared in the forum as others whom may not know it get to learn about it and this is fair.

Incredible silence !!!!!!!!!

Gree !!!!

Your support sent me the freaking same standard response again, despite i taking pain to explain in my e-mail to them the fallacies of their response.

Cj, based on your other email, gree will block account of players that sent repeated tickets when gree has given the same answer. Freaking hell try me !!!!


Edit: My original e mail was in full cap and converted to sentence case when posted. Interesting feature.

Quote:

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Originally Posted by king ben

cj,

i see your response to another post. You have stated earlier in this thread that you are going to demonstrate how this problem of mine (and some others) is all but a misunderstanding. Why the silence?

To your point of not using the forum as a mean to expedite ticket. Agree in principle on the premise that you have a sound and responsive support crew. The quality of support is best described as inconsistent. Where an issue affect a group of players, it is best shared in the forum as others whom may not know it get to learn about it and this is fair.

Incredible silence !!!!!!!!!

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bump bump

king Ben, nothing more from cj or support?
thanks
//E

And still nothing
If you buy 5 mountains of gems and donate them back to Gree you might get your answer !

I am not your best customer but all the same I AM a CUSTOMER/PURCHASER and I think I am entitled to an answer from your company in regards to the above?
I don't expect miracles but an answer would suffice for now

Apos, no update at all. I do sense that CJ and Sirius have reduced their appearance in the forum. Just perception though.

Quote:

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Originally Posted by EiZ

bump bump

king Ben, nothing more from cj or support?
thanks
//E

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thanks, havent heard a single thing bout this matter in any of my tickets either, altho ive had newer tickets, different subjects answered, go figure!

My ticket was closed multiple times with a canned response that has nothing to do with the actual issue. I keep reopening it, but it's pointless.

This unaddressed episode has been extremely frustrating. Gree and it's employees are:

1. Inept - not only are events GUARANTEED to have bugs, they have proven incapable of addressing them.

2. Inconsistent - as demonstrated many times, service recovery is absolutely a joke. Many of the service personnel probably follow a SOP in just dismissing tickets. On the rare occasion that you meet a capable one you may have your issue solved.

3. Unreliable - CJ stated that he will use a few cases to supposedly "clear the air". He has not responded at all to this issue.

Nothing against Alleran, he is a heavy gemmer whom keeps the game alive and was kind enough to share info when he need not. The procedure to resolve this issue seems to require a lot of efforts. Since Gree has fixed it for Alleran, I can only draw a conclusion that heavy gumming makes a huge difference. However Gree, remember we paid gems specially to get the unit with the boost. You did not make good on your product delivery. For not giving us what we paid so, and to remediate for only a few (so far I know only Alleran), you are an extremely unethical and dishonest entity.

May your share price rock all the way down, and may more people know about your ineptitude, inconsistency, unreliability and most important, dishonesty.

Go eat S H I T....

Hope this got fixed

Nope. Still ppl in my guild haven't received the boost and are receiving canned responses

Greedy, thanks for sending me a note during war time that my ticket on this error has been closed, and it is all but a mere misunderstanding, YET AGAIN.

I gave a truthful feedback to your customer satisfaction survey stating in unmistakable fashion my dissatisfaction. Will this change you, I doubt so. After all as I have said earlier, you are a cheat, and extremely unethical.

Go find a spider and f c u k, you a s s.

操你的B

Hi KA Community,

Please don't take this the wrong way, I have retired and no plan to return to the game ever. Notwithstanding I felt obliged to update the community on latest development.

My ticket has been closed again, and support has stated yet again that the bonus has been applied correctly, there seems to be glitch on the visual display and they have credited a substantial amount of gems to me as a form of thanks for gaming with KA.

I am not convinced with the visual glitch argument, I see this more as Gree being unable to denounce my case based on the SS that I have provided. Nevertheless, I am no longer bothered by it. I guess many would think I should be grateful with the substantial gems given, which amounts to 300 gems. I have no use of them now and for one that has used 2 mountains in 30 minutes of a battle ... you know my stand.

Just to update the community. Best of luck.

I'm sorry to hear that, King Ben. As you can see from my post count, I read but have never replied till now.

I also suffered from completing the chalice event and have sent in multiple tickets as well. My first few were answered that they were aware of an issue and were looking into it. The last several follow up emails have never even been acknowledged. Yet I do receive a customer service survey each time. (That's getting fun)

I received the final unit but not the boost. This was shown with a screen shot. Their fix for me was to remove two units then reapply both with the correct boosts. Their "fix" resulted in me losing 300k Atk points. My Atk stat after the fix was exactly where it was prior to even getting the ninth chalice. So for me, completing the event cost me 300,000 in stats. I followed this thread closely and still had some hope, until your last post.

One would think with your screen shot evidence coupled with others that were also submitted, a resolution could be negotiated which would be more helpful than a handful of gems. Thank you for you persistence with this issue and I am grateful to you for keeping the rest of us informed. I am saddened that you are leaving but wish you the very best in your Gree-free afterlife. Less stress and frustration, for sure.

Odd 206-760-703