I am now turning to the sage words of the bards Wilson and Phillips, as I...hold on, for one more day. I hoooooold on.
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I am now turning to the sage words of the bards Wilson and Phillips, as I...hold on, for one more day. I hoooooold on.
hahahahahaQuote:
Originally Posted by SenorSwamp
honestly I really cant understand why they cant fix your account.....I mean I have seen this process take time before but never this long.....it still amazes me at the complete incompetence they still have
Me either. I genuinely don't understand. I want to give them money and they are literally forcing it to stay in my wallet.Quote:
Originally Posted by Skyraiders
'Twas the night before Christmas and all through my account,
Not a gree rep was stirring. Not a Carmen or anyone else on whom I can count.
My tickets were submitted through the system with care,
In hopes that ol Neely soon would be there
My guild mates are snuggled, all warm with their prize from Heroic RB,
While visions of war were present for all but little old me;
To be continued...
I know everyone is frustrated about their tickets not being answered. However, I would like everyone to know that Customer Support has many, many customers in different GREE games that all need help with their glitches/problems and have sent in multiple tickets. I think that they have at least a few hundred tickets to backlog on. So please, I know that everyone is concerned about their problem, but GREE's support may need more time to get back to your ticket.
I know this timeframe for SenorSwamp has been extremely long, but please, be patient (even though you have already waited for a month).
bahahahahaha!Quote:
Originally Posted by lolsies
You're a funny guy. ;)
Look at the start date of this post. It was November 17 after 17 days of waiting patiently. SenorSwamp has missed countless events at this point. I think "extremely long" is an understatement.Quote:
Originally Posted by Lolsies
I would like to think I have been relatively patient; however, any modicum of understanding vanished eons ago. I am not in charge of the empire that is Gree, but if I were given such a high honor, I would redeploy the crack team developing things like "grinchies" and other such cute endeavors to shore up my core, paying business base. In other words, use whatever resources exist to respond to long-time, paying customers. Once that house was in order, only then would I consider expanding to such trivial dalliances as the holiday gift boxes.Quote:
Originally Posted by Vclone
Alas, I am just the guy vascilating between bad metaphors and epic 70's / 80's jams, with the occasional literary reference, hoping beyond hope that from the darkest depths of mordor, Carmen, the girl I know so fair... Returns my account (in case anyone was keeping track, I just accomplished all 3 with that last line!)
You wouldn't put up with this so why should SenorSwamp? Telling him to be patient after he has waited over a month is extremely disrespectful. So next time, don't come in here with your green letters and make some disrespectful "look at me" post, it won't make everyone will feel better.Quote:
Originally Posted by Lolsies
Dear green letters:Quote:
Originally Posted by Lolsies
Is it ok if I am impatient now?
Sincerely,
3+ days since I was last told to be patient (again)
I am just sitting here, having missed another war, listening to the wise counsel of young T. A. Swift... trying to Shake it Off. These mortal coils of gree are ready to be shuffled off as we move into another year.
I will be back again soon, I am sure, with another ill-fated attempt to garner some attention on the part of our master of Internet gaming ceremonies. It seems so simple... just give me my account back.
Also, there is still something afoot with their system. At least 1/2 of the time, emails to customer support do not receive an automated response. I have learned that if this is the case, then:
~your message went into the ether (which is where my account happens to be; he is probably friends with your message in this 9th circle of hell); the message will never be seen by any of the Gree army
~you likely a) replying to a message they sent you (with a lot of text) or b) cut and pasting an older ticket into a new email; in either instance, there seems to be a trigger within the text that causes the system to 'reject' the note
As a result, I have found that you have to do the following to get a response from the system:
~start a completely new, clean email (do not cut and paste any text directly from you last email or you risk it not going through)
~simply referenced the old ticket number and answered the last question asked
By doing this, I finally got a response from the server, so I know my message was at least received. Silliness.
rec'd for Shakespeare :-) Glad you still "be," SeñorSwamp!Quote:
Originally Posted by SenorSwamp
Yep. Still right here with ya, brother. No log in since Thanksgiving. Last reply was Dec 20th. And another company is about to start receiving my Gree dollars. I might just send them a support ticket for a made up reason to see how long it takes them to respond. Kind of like an interview process for my new gaming provider....
That's unfortunate that you are forced out by abysmal customer serviceQuote:
Originally Posted by Carnivorous Zog
New year! Same cracker jack customer service. Still no account.
Ray Parker (GREE International Inc.)
Jan 02 02:13
Greetings SenorSwamp
Thank you for contacting Kingdom Age Support.
We are currently working to address your concerns, and will be in contact with you via this ticket just as soon as possible.
Our records indicate you have recently submitted multiple tickets into support on the same issue. For efficiency, and to expedite our reply process, we have merged all tickets into one, and will address all concerns here.
Thank you for your patience.
Regards,
Ray
Sorry to see there are still issues for you. It is really disheartening.
By now (my)/the perception is Gree probably knows nothing of your lost account. Perhaps it is becoming a stall tactic to fabricate, who knows what.
Fact of the matter is, Gree service stinks, 0/10. I've had my own ticket in for a long-time, but nothing compared to lost accounts.
When are the top guilds, and others, finally going to band and make a lasting statement to prove our point? This would be a wonderful New Years resolution!
Thanks for the kind words.Quote:
Originally Posted by Toddiekska
I am not sure even that would matter. My account is from a top 25 guild and I do spend some on it. Not as much as others to be certain, but enough to where a reasonable business owner would want to at least respond (forgetting their moral/ethical obligation to those that may spend less or zero).
Hey hey my dear swampy bubbykins, Did you see?? I got a response today from support, starting all over again asking for my ss and receipts and the codes of my missing account and the code of the acct of my new avatar.....
Le sigh....
I saw it... in some parts of the United States, the only appropriate response is "well, Bless their little hearts!"Quote:
Originally Posted by Baela3
Also, this officially is reply #100 (Baela had overall post 100) to my original thread starter. Who would've thought that more than 60 days later, in an entirely new year, Gree still would not have solved this most basic of issues.
Quick answer: Never...Quote:
Originally Posted by Toddiekska
Awesomeness.Quote:
Originally Posted by SenorSwamp
Señorswamp's response today:
Jan 02 09:22
Expedite!? I have been waiting since November 1 of the previous year!
Then I got this...
Shirley Winston (GREE International Inc.)
Jan 02 12:39
Greetings Senor,
Thank you for contacting Kingdom Age Support.
We are currently working to address your concerns, and will be in contact with you via this ticket just as soon as possible.
Our records indicate you have recently submitted multiple tickets into support on the same issue. For efficiency, and to expedite our reply process, we have merged all tickets into one, and will address all concerns here.
Thank you for your patience.
Regards,
Shirley
She jumped from my ticket string to yours....wooo. Good luck. All she had to do to finish mine was answer one question: would it be safer to just transfer the account to a new device (which I have waiting in case)...but nope. No answer yet, just vague crap and two other guys trying to muddle and take me to square oneQuote:
Originally Posted by SenorSwamp
They have been quiet today. I am sure Agent Hotchner and Agent Reed, as well as the other criminal mind squad members, are fully engaged in the search for my account.Quote:
Originally Posted by Baela3
Into your 3rd month now, ouch.
Hard to belive, and makes one think, did they do something and now they can't find it, and won't own up to it(their mistake/mess up)?, and/or make a offer for compensation.
You make me laugh.Quote:
Originally Posted by Valid or
Be still my heart. Nearly 70 days later my account is back. It is severely disadvantaged with the hiatus and the relative growth of everyone else, but at least it is back. A huge shout out to The Sailing Alpacas for not punting me during this bout of silliness.
Gree-- thank you for taking care of the primary issue. Finally.
Congratulations, finally you can rejoin the fun to whichever degree you so choose.
Wow! No kidding, Swampy? Actually solved? And correctly? Well, here's to holding out and actually getting it right in the end. May the rest of us be so fortunate...
Thanks! There is hope. I am not sure why it finally happened, but it did. I still have some (not insignificant) issues that need resolution with them, but they have taken an important first step.Quote:
Originally Posted by Carnivorous Zog
I hope that they follow up with you, B, and the others soon.
For real. Congrats, my brother. Now for Zog, me and a many hundreds of others in this same damned predicament. Come on GREE, let's dance.Quote:
Originally Posted by SenorSwamp
I am not a KA player, but your story has spread beyond the boundaries of this forum. Mr. Swamp, congratulations on getting your account back, and here's to hoping Gree may still do something that will take a bit of the sting out of the damage done to it.
and looks like my thread about my missing account has been taken down. nice. thanks GREE
Wow. In a few seconds we will probably both be banned.
I looked through your post history and I did not find a thread created by you about a missing account. No history of the post and even in the deletion history there is nothing (history is permanent for us).Quote:
Originally Posted by Baela3
Funny, legalious, as Senor Swampy and several others commented on it. it was 3-4 pages of comments. and Lolsies even commented on it, twice. and i have email showing that people replied to the thread:Quote:
Originally Posted by legalious
http://forums.gree.net/showthread.ph...2&goto=newpost
Am very surprised by the moderators responce...gree doesn't communicate with there mods, if they deleated a thread?Quote:
Originally Posted by Baela3
I can't find it either, I know I replied on it too.
But I will guess gree deleated it, due to you showing us there confusing responses(it is in the forum rules..but after all that time, thought they were good with it and might use it to help clear up the daily confusion that happens with there customer service)..but not surprised at that..but am very surprised they didn't inform their mods.
hey guys.. word truly has spread.. we as mods can see "soft deleted" threads and posts. I'm trying hunt through back active and deleted posts/threads. no luck yet
when was the thread created.. I can see a number of deleted threads raised on 11th Dec, but they aren't created by Baela3
This is wild. I know it was created sometime in December--I would say closer to the middle/end of the month.Quote:
Originally Posted by HellRaizer