Probably in breach of forum rules but to help outQuote:
Originally Posted by Rawrimabear
www[dot]ondemandworld[dot]com/how-to-find-crash-logs/
Probably in breach of forum rules but to help outQuote:
Originally Posted by Rawrimabear
www[dot]ondemandworld[dot]com/how-to-find-crash-logs/
Well, without connecting my ipad to a computer, I've used a directory viewer and looked that stuff up. The newest crash log for KA is from January which is ridiculous. I've probably had thousands of crashes since then. Is there a way that crash logging had gotten turned off?
I cannot get into the game to access the "support" system. Some help would be appreciated.Quote:
Originally Posted by CJ54
1. If you've ever sent a ticket to gree it will be in your mail client sent items box. Edit as needed, delete the time stamp and resend. 2. Don't get your hopes up
Quote:
Originally Posted by CJ54
I mean you absolutely no disrespect CJ, but it is impossible to send what you request as KA is crashing for myself and others when attempting to log in.
In other words , we click the icon... It indicates it is loading ...and then crash.
I am on an iPad 2 ....iOS 6
Quote:
Originally Posted by Absolute silence
I have never done this. But I believe it should work. I am not exactly sure everything these crash files would contain... but it would probably be a good idea to attach your device, IOS version and player ID as well. Just so they have some information to work with.Quote:
While troubleshooting crashes, we may request a crash log to determine what is happening. Here are instructions to find a crash logs on Mac and Windows.
1. Sync with iTunes
Crash logs are transferred to iTunes whenever you sync your device. Plug in your device, and launch iTunes to complete the sync.
2. Retrieve the Crash Log
Mac Users:
1.Open Finder (found in the Dock)
2.Click on the 'Go' menu at the top of your screen, and select 'Go to Folder'
3.Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/
4.Open the folder with the same 'name' as your device. (Note: your device name appears in iTunes on the left side, under 'Devices').
5.You will see at least one item starting with 'Kingdom Age'. Copy any that you find to your Desktop.
6.Attach the file(s) to your reply, or send them to support.
Windows Vista/7 Users:
1.Open any Windows Explorer Window (My Computer, My Documents, etc.)
2.Enter %appdata%, and press enter
3.Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices')
4.You will see at least one item starting with 'Kingdom Age'. Copy any that you find to your Desktop.
5.Attach the file(s) to your reply, or send them to support.
Windows XP Users:
1.Locate your Application Data folder. To see instructions on how to find this folder, click here: eHow: How to access the Application Data Folder
2.Navigate to Apple computer > Logs > CrashReporter > Mobile Device > *Device Name*. (Note: your device name appears in iTunes on the left side, under 'Devices')
3.You will see at least one item starting with 'Kingdom Age'. Copy any that you find to your Desktop.
4.Attach the file(s) to your reply, or send them to support.
If the game is completely un-accessible send your tickets here...
https://games.gree-support.net/anonymous_requests/new
Otherwise send your tickets through the in-game option.
What is going on now !, i got booted from KA this morning at 7:00am couldnt log back in , deleted re-installed lost quest , log in , log out a few times just incase , still nothing did a remove and re-install again, got Guild quest back sent ticket no response , reloaded agauin still no individual quest !? now i have lost 9 hours off quest !
what else is there, i use an Iphone 5 , this is outta control was on 7/40 Heroic !
sucks to be youQuote:
Originally Posted by Ratma2001
Go to menu-->More-->AboutQuote:
Originally Posted by Ratma2001
This should read, Version 2.0 Content Version ka_20130910_5
This should have the Quests loaded into it... if you have this data set yet don't have the quests... send a ticket and wait...
I have ios 5 and it is still crashing. More than ever before. I have been sending in support emails but haven't been getting answers from my latest trouble ticket.
CJ, I followed every bit of how to get those crash logs and they were not there. I sent a screen shot to Carmen showing the empty directory. The only thing I could find was a general report log with the KA prefix. I did send that in and haven't heard backQuote:
Originally Posted by CJ54
Thanks DRJ, i have the Guils quest still but not individual, its been over 24 hrs now since i lost it have updated , reloaded, deleted, logged on, logged off serveral times still not showing, sent tickets, nothingQuote:
Originally Posted by Dirt road Joe
I would have finished this quest but now have no chance ! this is ridiculous ! and if i send a ticket to say that i would have finished to support they will just say ...sorry we are getting our Techs to look into it someday in the next 5 years from now!
just give me the quest back or give me the units i would have won, it affects me it affects my guild !
I'm running the latest IOS 6.1.3 and I have the latest version of KA KA_20130916_2 build 240.0 installed and the app keeps freezing and crashing at random on my iPad and iPhone at least once a day it crashes so hard that it will not relaunch and I'm forced to delete the app and reinstall it. When you going to fix this it has really become a problem.
They won't / can't / don't care *
* delete as appropriate
I have 6.1.3 and am also crashing, especially when doing an Attack.
792-185-243
Rick
FYI, the device matters a lot.
My:
iPad mini with 6.1.3... no problems.
iPod Touch with 6.1.3... constant crashes... can barely do 10 'commands' in the game without a crash.
Updated IOS in my iphone to 7.0 and lost my account in Kingdom Age.Quote:
Originally Posted by TheOracle
When started the game had begining of game with Level1.
What can I do to get my game back?
I lost, no chances t get back? I'm founder of guild and in this momment nobody from guild can't manage things inside. Played so much time for nothing. Just one update for IOS and game is lost forever?
Please I need your help.
Please tell me you backed up your phone before updating the IOs...Quote:
Originally Posted by KA-player
Same. No logs anywhere. Would be nice to hear back from someone, but I suppose that's too much to ask.Quote:
Originally Posted by Baela3
New version, same problems. Still can't raid a second building without closing the app first. Makes it hard to actually raid targets. Saw two level 5 manors, two level 10 playhouses and two level 8 lenders yesterday. Got one of the manors, spent 45 minutes refreshing the battle list looking for the guy again.
Still abstaining from gem purchases until this is resolved. If you want another customer, you know how to do it.
you sound upset and since you saving all that money this may help you http://www.walgreens.com/store/c/puf...046769-productQuote:
Originally Posted by Rawrimabear
I wish it was just a crash! I just lost everything I gained over the last 2 months. Level progress, items, units, EVERYTHING!!!
HELP!!!!!
You sound cranky. This may help you http://www.walgreens.com/store/c/mid...od5595-productQuote:
Originally Posted by Nacon10
Repeated crash ios 6.1.3 but still crashes and cannot lon on to game KAQuote:
Originally Posted by TheOracle
Repeated crash ios 6.1.3 but still crashes and cannot lon on to game KA
Can
I'm running the game KA on my iPad 2 with IOS 6.1.3, after the new LTQ release, i cannot log on to game , it crashes immediately.
Can 200069800
KA
Was able to start the most recent LTQ, now game crashes as after I open up the app it goes to the connect sceen and closes, any ideas, suggestions?
I have last ios 7.2 and it crashed to me few times
you need to buy a new device .Quote:
Originally Posted by DragCro
Does anyone know how to reinstall the game on an iPad mini after installing iOS 7? I went through the AppStore and all it provides is a iCloud symbol.
I can't even log in to the game...no ticket because I cant get into the game since the update.
I'm on ios 6.1.2
Yes this is my problem tooQuote:
Originally Posted by calzedonia
Hi all,
I am experiencing crashes in KA while doing the current guild quest it is ok for about 10 kills, then freezes and shuts down. At the current time I can not even launch KA anymore it just shows the splash screen and dies. Tried restarting my ipad2, terminating the app, didn't help. IOS 7.0.2. Has been happening since install of IOS 7.
Yep, me too. Splash screen, then death. Reinstalled, but just won't load now and says that it's failed to connect.
Fed up; first a lack of mobs, now, no game at all. Please help. 😥
I deleted and re-installed (gulp) KA on my ipad2. Now I can run - continued guild quest and it did not crash.Quote:
Originally Posted by DaVince
SFSG.
-->DaVince
It has been more than a month and still you folks have not fixed the issue of KA 2.0 crashing frequently. People have started calling it "Crash" Age instead of Kingdom age. I have ios 6.1.3 on my ipod touch and i cannot even open the game. WTF! sooner or later people will start leaving this game as you guys are unable to support it. I would suggest you guys to give the support to third party who are expert in this domain.Quote:
Originally Posted by TheOracle
Did you have all units, attack and defense same as earlier? I had done reinstall once but I lost all new units, lost almost 100k attack. I reported to gree support and just got their apology. I am a free player still a lot of my time has been wasted. I feel pity for those real money spenders who get kicked in their a$$ due to such technical problem and just get an apology.
I have ios 7 and ive been locked out now for 2 days, i was in the middle of killing monsters and trying to complete the gltq when it just kickedme out and wont let me back in. I also play MW and thats fine. Its frustrating, i had no choice but to start my own guild before the war and now its greatly suffering because im not there. Any help or advice would be greatly appreciated.
Experiencing crashes as Kingdom Age attempts to connect to server. Cannot enter the game. First occurrence this morning when game crashed while killing mobs in the Woodlands. Game crashed at that point and I have not been able to re-enter the app. I am currently on iPad 2, iOS 7.0.2. Please provide recommendations. Thanks
Patch notes said raid boss would use some fancy graphics that would run poorly on older devices. First gen iPad here and the boss event runs smoother than the last one did.....
....but I still can't raid more than one building without crashing.
Is building raiding more intensive than your new fancy pants raid boss? I doubt it. Bad coding is bad.
I am running iOS 5.1.1 and I cannot do the current LTQ. the app keeps crashing. I can't participate in the guild quest either because it keeps crashing also. Please help!Quote:
Originally Posted by TheOracle