Tickets for both my accounts have also been closed with no resolution. Equipment is still missing. Please provide an update as to what is being done to fix this issue!
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Tickets for both my accounts have also been closed with no resolution. Equipment is still missing. Please provide an update as to what is being done to fix this issue!
My equipment is fixed; however patience was not a virtue... Patience turned into disgruntled belief that Gree would fix the issue and hence tap, tap, tap😢
Btw, just how much patience should someone have?
Still waiting for heavy battle axes and titanium ore to be returned. Last response said issue was being handed to a specialist. Today a email asking to rate their service. Lmao.
3rd ticket sent in and third ticket I got the response of something along the lines of "we're working hard to restore your equipment" with no actual resolution.
Any moderators have any info at all on the progress of the missing equipment? Seems this was a much bigger snafu than first thought. Maybe just giving gold back for missing equipment coul. Be s start. I can not afford to buy another 875 heavy battle axes.
Any update would be appreciated by all of us waiting. Thanks
My problem is that I'm sure that I miss some equipment (army stats went down) but I never wrote down how much I had... so it is just frustrating but difficult to write a ticket like 'I miss something but I don't know what...'
But in my opinion this shouldn't be something I have to do....
Yeah part of what sucks now is I feel I have to take a screen shot of everything I have and anytime I get something of value. Not a fun way to play.
I'm still waiting to get my 530 Heavy BattleAxes back... Good thing I'm not holding my breath.
Still no equipment restored. So now I'm tap tap tapping again to buy 1500 basic head, feet, and artifacts. Hope Gree realizes that it's not just hero equipment that's missing. I'm missing army equipment. As are others.Quote:
Originally Posted by Team Zuma
Hello Kingdom Age Players
Sorry for the delay in getting this issue resolved. All lost equipment should be back in your inventories. If not please post what you are missing here along with your player id and we will look into why you were not awarded your items. Again thank you for your patience while we addressed this issue.
Still missing 1500x each Basic Mask/Basic Shoes/Basic Artifact. Restarted game several times.
WaffleKing I'm missing 530 Heavy BattleAxes... I've bought back around 70 so far, but the original amount missing after the update is 530.. And I did send a ticket in... My game name is NanaB # 722535197
Like I said in my support inquiry I have no screenshot as proof, but if you could restore my game to the day before the update, I could give you one...
still missing... 834-670-621
All but 5 stamina are missing.....submitted a ticket but can't do much without the 60+stamina I usually have!! Wtf??
I am currently missing 1000 battle axes and 600 thaumaturge robes. Player ID is 691-520-581.
Still missing 875 heavy battle axes and 2 titanium ores.
ID 987-663-999
Have screen shot for axes do not for ores
There was a recent reset of Skill Points and this might the reason for your missing Stamina. Pull up your Profile and select Skills tab, you can allocate your points where you'd like.Quote:
Originally Posted by DJC9412
Just recieved a reply that a solid fix was put in place for the missing items. Ugh. Still missing everything as before. I now have 7 replies. 6 working on it 1 solid fix is in and nothing has changed.
Got an email from support that it was fixed and ticket is closed.. I'm still missing 530 Heavy BattleAxes from my Inventory... NanaB 722535197
i was given the generic response as well.Quote:
Originally Posted by Tojo
This one is best yet. No idea what he is talking about. Lol
n Cruz (GREE International Inc.)
Dec 19 17:08
Hello Tom,
Thank you for the inquiry. Your hero strength and your weapon damage are not applied straight to your damage; your level is also factored in, and each monster has a hidden defense score. That can cause variable numbers on damage.
Regards,
Allen
Tom
Dec 19 11:51
Hi Allen Just reloaded several times and nothing has changed.
Still missing 875 heavy battle axes and 2 titanium ores.
Please escalate and reopen this ticket.
Sent from my iPhone
I got this exact response as well.Quote:
Originally Posted by Tojo
Yes, I just got the same response... If they think we are freaking lying why don't they just tell us we are lying... I asked them what the heck are you talking about??? I'm still missing 530 Heavy BattleAxes... Sheesh...
yup, i received the same response too
guess this is really a reflection of how Gree's "customer service" views this issue
I'm guessing that this is either an automated response or this guy does not play the game.
I have gotten two of the exact same copy/paste response in a row now about it:Quote:
Originally Posted by Lolsies
No. No, you didn't. I don't have my equipment back.Quote:
Thanks so much for writing in. We put out a solid fix for the hero equipment, so you should see a return of your items now. If you currently don't see that update, make sure to close out your game and reopen it in order to see the changes.
Finally after going around and around with emails to customer support I got credited 1500 Basic Masks, 1500 Basic Shoes, and 1500 Basic Armor. Problems is I didn't lose 1500 Basic Armor, I lost 1500 Basic Artifacts. Whatever. I don't even want to mess with it anymore. I'll just manually rebuy the 1500 Basic Artifacts. At least that's 2/3rds of the tapping that I don't have to do now.
Same here. Got my 875 battle axes back. Didn't get my two titanium ores but don't have the time to chase those.
I am still missing 1500 each Banneret plate and 1500 battle axes. However the 1500 masks, boots, and artifacts are in inventory. Can you please put the Axes and Banneret plate back. I do have the gold to buy them again but I definitely SHOULDN'T HAVE TO. Please correct this. 714-828-006