Morons!
Please do nothing now. The stronger account is here and we need it. Do it right next time or do nothing
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Morons!
Please do nothing now. The stronger account is here and we need it. Do it right next time or do nothing
Yea... I am actually nervous about this too. I really want this figured out. It seems easy enough, but I am just a caveman.Quote:
Originally Posted by Vclone
AND.... we are now into our second month. The hits keep coming!
Don't mind me... just talking to myself, sans account.
Sure do love how I am getting zero attention from Taadaah et al now. #thanksforthelove
Tadaaah is no longer a part of the Customer Support department and will not reply with assistance to these matters.Quote:
Originally Posted by SenorSwamp
I'm Out! Kinda...See You on Social!
If you feel like your Ticket is being overlooked, please contact Clementine.
Quote:
Originally Posted by legalious
I think he has gone past the "feeling" that his ticket is being overlooked, he knows it! As a forum mod, you should read the rest of the thread prior to posting. If you had done that you would know too.
You seem to want to post something similar to "Read Prior To Posting." Yes we do read the posts, and I can't do anything to expedite tickets. I can only inform Mods (which is done privately) or direct them to another Gree employee that can assist them.Quote:
Originally Posted by Uberfauker
I got a response (not from here --the mods are ignoring me). They simply flipped the accounts again, so now I am without my main account and missed war. It's laughable.Quote:
Originally Posted by legalious
Nothing to see here... just a guy.... looking for an account... which is looking for a guy.
50 posts later, still have the exact same problem as in post 1. Literally. The same problem. Working on day 40ish or so. I kind of lost count. I feel like Tom Hanks in Castaway.
Please send me your ticket number in a PM and I can work with the team on this. Please note that right now, transfers are temporarily on hold, but will be available again soon, so this may take some additional time to resolve.Quote:
Originally Posted by SenorSwamp
This is not just a transfer, but a failure to keep an account in the right place. This was a failure to keep my guild member and friend active in the game. This is a gem spender who is losing interest in the game because of this ridiculous error.
PM sent. Thanks for your helpQuote:
Originally Posted by Clementine
#1: It took you long enough to even take notice.Quote:
Originally Posted by Clementine
#2: "may take additional time to resolve"? Bahaha, how long has this guy already been waiting? Additional time....
Crickets... Missed more events. Accounting devaluation. Etc
Did you see clementine's response above?Quote:
Originally Posted by SenorSwamp
Yes I did, and indicated as much immediately below his post.Quote:
Originally Posted by Valid or
If your question was genuine, please accept my apology in advance for what comes next.
Is the implication of your question that I should have more patience? If so, can you let me know in advance when I have earned your blessing to be impatient? If dozens of emails, pages of posts, and 40+ days of waiting are not enough to fix this most basic of issues, then perhaps I can be alerted as to when I may reach that threshold.
You did a couple laps around that point. You're passing it for a fourth time.
Has this been resolved yet? No? It has not?! Why? What is the problem?
No resolution. Just purgatory...
At this point, consider gree has done you a favor. Delete the app and move on; if they are going to treat you like this then they don't deserve to have you play their game.Quote:
Originally Posted by SenorSwamp
I'm just curious, did you PM Clementine your information? If so, has Clementine responded to you yet?
I did pm him/her. Within a few hours of the request. Not a word back. :(Quote:
Originally Posted by Uberfauker
Was a genuine question, would not have expected silence after being asked to pm someone. thought iyour problem would have been fixed after that.Quote:
Originally Posted by SenorSwamp
Me too!Quote:
Originally Posted by Valid or
And sorry again about my response.
Wow, gree has some crap attitude employees.
How about giving poor SenorSwamp his avatars back as a Christmas present - preferably a very early one!!
I have to say thank you for the new ability to switch between accounts - so for once you have done something right.
So if you are able to do that - how difficult can it be to restore a account without just switching the two again
Please Gree fix this before RaidBoss!!!
I'm still surfing in purgatory too. I have been locked out of my account and haven't had any resolution. I haven't been able to log on since Thanksgiving and the back and forth with support has been unreal. I think Uber is right. If anyone wants to PM me the name of the greatest new game going, I am interested in taking a look.
That's sad.
If Gree isn't going to help you resolve it, go straight to Apple. Explain the situation, send them the ticket information, and get Apple to refund KA purchases for as far back as they allow.Quote:
Originally Posted by Carnivorous Zog
I have no clue how this will format. This is a series of 2 messages from me, going back nearly a week, and finally I get a response from Clementine yesterday/overnight. The punchline: go back to the great customer service you have been receiving for 50 days!
Quote Originally Posted by SenorSwamp
Quote Originally Posted by SenorSwamp
Here is the most recent ticket number: 2058035
This is my ideal:
iPad Air 2 (THIS ACCOUNT JUST VANISHED! It is nowhere and needs to be on this device!)
Neely
Level 197 (I think)
device details deleted
Phone 6 (currently correct; no action necessary)
H
Level 123
device details deleted
Any update here? Patiently waiting...
Hello SenorSwamp -
This issue will need to be handled through Customer Support. Please continue to follow up with them. My apologies for not being able to assist you more on this.
Thank you!
What is KA Customer Support? How is this paying customer being supported?
I did contact Apple and they were immediate and helpful. Unfortunately what I REALLY want is to play KA. And for some reason I am not being allowed to. Now RB has started and I am missing it again. F'ing ridiculous. Gree support needs an 800 number so you can call and get things handled straight away. Going back and forth with support via email is BS and stupid. I wait days for a response and when I get one its to ask me a dumbass question they could have gotten the answer to if they'd read the previous ticket entries. Latest question (2 days ago) was if I'd tried deleting and reinstalling? Seriously? WTF! Yeah, like I wouldn't have tried that 20 times and had already said so in the ticket thread a dozen times. R I D I C U L O U S ! ! !Quote:
Originally Posted by E-I
I'm still missing my main account, the first one I started this game with many years ago that has thousands of dollars spent on it. Received a response from Carmen today (all other tickets - no reply). Was really excited thinking the transfer swap would be done ASAP since it is not linked to Game Center so I can't do it myself. Instead, Carmen let me know my weapons should all be back in my inventory. I think my head may have exploded after I read that. I'm almost positive now she is a bot and not a human.
My other $ account still has a totally jacked up display. Most icons are missing but luckily I'm a tap genius and can play this game blindfolded. Again - no response from tickets sent.
Scub dog and CZ-- it sounds like misery loves company. I really don't understand why we are being ignored. It's mind boggling.Quote:
Originally Posted by Scubdog
Hi SenorSwamp,
Sorry about the wait to get your account back! Support's manual system has been down for the past week but we are now up and running again. One of our staff will be contacting you shortly via email about getting your account back on your device.
This goes for everyone else who have also been waiting! We've gotten quite a few requests of this nature this past week, so please be patient while we work through our backlog. We will get to you as soon as we possibly can!
its a sign from the gaming gods to take a deeeeeeeeeep breath and let it go.....honestly I am sorry to hear you have so many problems with your accounts.....maybe sometime next year you will have yours back.....
good thing next year is not to far away....:p
Thank you Queen. I hope you are correct.
Thanks. I appreciate the response (and have deleted my rather tongue-in-cheek-laden, attitude-filled editorial :)).Quote:
Originally Posted by QueenPin
Still waiting...