Update regarding iOS transfers

IMPORTANT!!

***The following ONLY works if you're replacing your old device with a new one. This does NOT work if you just want to swap your game between your iPad/iPhone.


If you still have your old device, please sync/back up your account to either iTunes or iCloud. Next, sync your new device with either iTunes or iCloud and restore data. When you open the game on your new device, you will be prompted to restore your data. Please click yes; you should now have your account restored to continue playing the game.




***If you've completely lost your old device:

If you do not still have your old device, please provide as much of the following information as possible to support through an in game ticket:


-Your original and new device types

-Your old character's invite code (the 9-digit player ID associated with your game, which can be found under your profile)

-Your old character's exact name (case sensitive) and last known level

-Your last known login of your former character

-Any copies of gold/gem/cash purchases made through iTunes or Google Wallet (Note: receipt information is only for purchase verifications once we are able to finally locate your original game (in the event the original game data was lost). We are unable to locate a lost account based solely on in-app purchases.)

-The invite code of the new character showing up on your new device (should be around a level 1 when you first install the app)




***This next section is if you want to transfer your game between your tablet and phone. There is currently no way to do this yourself, support will need to do it. Send the following information through in game support:

-Your device types

-Both character's mafia codes (the 9-digit player ID associated with your game, which can be found under your profile)

-Both character's exact name (case sensitive) and last known level

-Specify whether you have 2 games that you're currently playing, or if you want to replace one account with another

-Specify exactly which device you want which character on

And what about the "connecting to server" and then it stops doing anything...?
I send in ticket 3 days ago:/ still no response

Any future plans to make this easier for us?

What I did as suggested by gree-D support is to back up existing iPad mini Wifi to iTunes and/or iCloud. Then restore to new device which is my iPad mini 3G.

Did BOTH iTunes and iCloud restoring onto my new iOS device thousands of times but still unable to log in on new iOS device. Even tried to login Gamecentre and login CC from there, able to recognize my Apple ID but CC just wouldn't log in. Keep on flashing "unrecognized server response"

So did I miss out something? Pls advise if it has something to do with device UDID?
Pls bring back the Funzio ID option!

I had CC-HD on my ipad. Kid drops iPad. Apple store resets hard drive thinking that will help. It doesn't. Apple tells me to buy a new one. I take iPad to electronics store who repairs wire on the inside that was dismantled from drop. $60 later iPad works. I've reloaded CC-HD but it won't connect to server. I deleted CC-HD and loaded CC. It tries to connect but forever has the rotating "I'm thinking" icon in the middle of the screen and never connects.

Please advise......I have a war to participate in tomorrow.......

...I can't do an in-game ticket.......because I can't get the game to load at all on the iPad.....

@redfox, i got the same problem, only not on ipad but iphone 5 u can send a ticket tho
At this site www.games.gree-support.net/requests

Thank you for the link!!

The 'smart but deadly' Syn has a heavy gold member that followed these directions to the end . It still didn't work for them . They had put multiple tickets in getting the response back saying all was fixed but she goes to log onto her account and she still has a level one. You guys are hurting our team and this loyal customer . The customer has already been waiting for days. please pm me and i will give you a ticket number

Quote:

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Originally Posted by edub

The 'smart but deadly' Syn has a heavy gold member that followed these directions to the end . It still didn't work for them . They had put multiple tickets in getting the response back saying all was fixed but she goes to log onto her account and she still has a level one. You guys are hurting our team and this loyal customer . The customer has already been waiting for days. please pm me and i will give you a ticket number

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Please respond to her ticket! Even after the transfer, the level 1 account keeps showing up. She is a loyal gold user and it would be a shame for her to miss this war and have her quit playing this game.

Thanks again.

We all are waiting to get helped and i appreciate if Gree don't put gold users first.
Cuz i enjoy the game just as much as u and i think i'm waiting a bit longer now!

Yah yah..

Pls also respond to my tickets too.. waiting for transfer solution for almost 3 weeks, and my gold? How many tickets till I receive a solution and bonus gold?

ticket #636080 Thank you for enrolling in our Bonus Program
ticket #698428 Migration to new iOS but CC unable to start
ticket #703786 How do I transfer my cc account from existing iPad mini Wifi to my new iPad mini 3G?
ticket #724214 Migration to new iOS but CC unable to start
ticket #724375 Where is my gold bonus???
ticket #724385 Migration to new iOS but CC unable to start
ticket #733195 Where is my gold bonus???
ticket #732782 Where is my gold bonus???
ticket #733251 Unable to transfer CC acct from iPad mini Wifi to iPad mini 3G
ticket #732808 Migration to new iOS but CC unable to start

Edge
937778373

I tried the link above. Didn't seem to work. Not on my iPhone anyhow. Is there another link to submit a ticket?

Quote:

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Originally Posted by _Drifter

So that's why it takes support weeks and even months to solve issues! 10 different tickets for 3-4 actual issues...

Middle finger to everyone who pulls that. One issue, one ticket. Issue not solved? Reply to original ticket!

---

Middle finger yourself idiot.. have the fingering courtesy to ask how it multiplied into so many tickets! After replying to original tickets, another/different gree support dude responded with different ticket numbers. U working for Gree, kid? Not contributing then keep your fingers to yourself!

Thanks ! The problem has been resolved !

It's actually much faster/easier for support if you don't spam them with tickets about the same issue. Anyway, I'm moving this over to announcements.

I am having the same issue, new device and not able to restore. I have one ticket in, If the powers that be read this help! Request received: Crime City Issue Report (ticket #741960). It's the first day of battle HELP!!!

Is there a reason the game can't function the same way as war of nations?

I can play on my iPad.. Leave the house, and keep going on my phone. And the things I do on one device automatically show on the other.

Any way we can do that with CC?

This process did NOT work :(

Tried the backup, restore from backup over 10 times with no luck.

Stuck carrying 2 iphones around :(

The last update said we would have the option to update or build multiple buildings. Unfortunately the update did not allow me to do so. What can I do to resolve this issue?

I've been locked out of crime city since the 28th of June. I started the syndicate vs syndicate/street brawl events when I downloaded the update for cc and the phone froze. I had to restore factory settings just to get the phone to turn on and of course since then cc just constantly tries to connect to server with no success. I sent in a report straight away (ticket #698678) and tried deleting/reinstalling the game. Nothing worked. I received a message from gree 9 days ago that my report was being sent on to the developers so I replied asking for my game to be transferred to my iPad so I could try to participate in events but I've heard nothing since. I'm a loyal player who has been playing since September 2011. I just want to play my game. My syndicate has been so understanding regarding this issue but they're losing out too. Do gree want to lose loyal players? If they want me to quit that's ok I'm so close to it at this moment. I've met some fantastic people in this game. I don't want to quit but there's only so much we can put up with. Assault and flattery or anyone else if you can help out in any way I'd really appreciate it. Thanks

I wish it works if anything were to happen to my device anytime soon. I just don't know if I'll remember what to provide, LOL.

I also purchased new ipad. I had ipad 2 before and i backed up all data and restored it to the new device. On the new device there is no trace on my old account, therefore this new transfer service from gree guaranteed does NOT work.

Still waiting for any reply on the ticket #771647.

If they don't solve this asap I will file transaction dispute with iTunes for every cent i spent with Gree. So incompetent.

Quote:

---

Originally Posted by Assault and Flattery

IMPORTANT!!

***The following ONLY works if you're replacing your old device with a new one. This does NOT work if you just want to swap your game between your iPad/iPhone.


If you still have your old device, please sync/back up your account to either iTunes or iCloud. Next, sync your new device with either iTunes or iCloud and restore data. When you open the game on your new device, you will be prompted to restore your data. Please click yes; you should now have your account restored to continue playing the game.




***If you've completely lost your old device:

If you do not still have your old device, please provide as much of the following information as possible to support through an in game ticket:


-Your original and new device types

-Your old character's invite code (the 9-digit player ID associated with your game, which can be found under your profile)

-Your old character's exact name (case sensitive) and last known level

-Your last known login of your former character

-Any copies of gold/gem/cash purchases made through iTunes or Google Wallet (Note: receipt information is only for purchase verifications once we are able to finally locate your original game (in the event the original game data was lost). We are unable to locate a lost account based solely on in-app purchases.)

-The invite code of the new character showing up on your new device (should be around a level 1 when you first install the app)




***This next section is if you want to transfer your game between your tablet and phone. There is currently no way to do this yourself, support will need to do it. Send the following information through in game support:

-Your device types

-Both character's mafia codes (the 9-digit player ID associated with your game, which can be found under your profile)

-Both character's exact name (case sensitive) and last known level

-Specify whether you have 2 games that you're currently playing, or if you want to replace one account with another

-Specify exactly which device you want which character on

---

Hi A&F,

Reference to accounts transfer between my iOS devices (iPad mini Wifi to iPad mini 3G), pls kindly have your colleagues look at my ticket submitted (#733251, #772299). For quite some time already still not yet process.

Finally a CC new character able to load up on new iOS device, I've submitted both old and new characters with respective invite codes and last login times for Gree to process the transfer. Many thanks in advance!

Edge
LVL 183
937778373

Why was the transfer process changed? I switched phones 3 times with the old way, which worked great every time. Now I had to get a new phone and followed the instructions to a T, and it didn't work. Now from the looks of it, I will be waiting days/weeks to get my account restored, during which I will miss events resulting missed prizes, lose10s/100s of millions in collections, and possibly the syndicate battle. Any help expediting would be great A&F, ticket #774294

Thanks.

Quote:

---

Originally Posted by Assault and Flattery

IMPORTANT!!

***The following ONLY works if you're replacing your old device with a new one. This does NOT work if you just want to swap your game between your iPad/iPhone.


If you still have your old device, please sync/back up your account to either iTunes or iCloud. Next, sync your new device with either iTunes or iCloud and restore data. When you open the game on your new device, you will be prompted to restore your data. Please click yes; you should now have your account restored to continue playing the game.




***If you've completely lost your old device:

If you do not still have your old device, please provide as much of the following information as possible to support through an in game ticket:


-Your original and new device types

-Your old character's invite code (the 9-digit player ID associated with your game, which can be found under your profile)

-Your old character's exact name (case sensitive) and last known level

-Your last known login of your former character

-Any copies of gold/gem/cash purchases made through iTunes or Google Wallet (Note: receipt information is only for purchase verifications once we are able to finally locate your original game (in the event the original game data was lost). We are unable to locate a lost account based solely on in-app purchases.)

-The invite code of the new character showing up on your new device (should be around a level 1 when you first install the app)




***This next section is if you want to transfer your game between your tablet and phone. There is currently no way to do this yourself, support will need to do it. Send the following information through in game support:

-Your device types

-Both character's mafia codes (the 9-digit player ID associated with your game, which can be found under your profile)

-Both character's exact name (case sensitive) and last known level

-Specify whether you have 2 games that you're currently playing, or if you want to replace one account with another

-Specify exactly which device you want which character on

---

OK, I am a little confused by this. I want to get an iPad to replace my iPod to play all my second accounts. There used to be a way of just transferring in game, after you loaded the game on the new device. Does that not work anymore?

Also, if I download the HD version will I be able to transfer, or do I have to use the regular version?

Hello all,

Just had to get a new iPhone 5, my previous iPhone 5 has a mic malfunction so i had to swap it out. I knew there was a new procedure w/ transferring accounts so i checked this link. I backed up my phone before getting rid of the old 1 as the forum said. I then restored everything on the new phone. When i opened CC, i was not prompted if i wanted to restore data. It just has me do the tutorial like day 1. I took a screenshot of my account in case there was an error. If someone could please help me restore my account asap so i can continue on the LTQ I'd really appreciate it, thanks!

Well, none of this worked so now I have a support ticket into CC, MW, KA and MQ.

Pretty damn efficient way to handle things, cuz, ya know, people rarely update devices.

Hope all the events are going well. See ya when I see ya!

(Edit: Well, I got email announcements that all 4 games have been transferred. That was pretty good. Credit where credit is due. They need to find a way where they don't have to do this manually, though)

the game still won't even load on my new phone(iPhone 5 running ios 6.1.4) so I am carrying two phones around all the time and luckily my contact allows personal hotspot so I can use my new phone as the internet connection for my old phone.

I've had an on going ticket with support for weeks now with sign of a resolution.

Quote:

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Originally Posted by Warm rubbers

The last update said we would have the option to update or build multiple buildings. Unfortunately the update did not allow me to do so. What can I do to resolve this issue?

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they added the feature to the game and has just been released as the top prize in the current box event.

Does anyone know if it is possible to transfer the game from ios to android? and how can you do it. Thanks in advance if anyone has time to help me with this.

not possible

Is it possible to lose weapons in the transfer?

@Assault & Flattery, how does this process work if we have two different ios devices with two different cc accounts on the same itunes account?

Need to transfer to my new iPad from my iPhone. It appeared when I went into the app store on itunes on my ipad that I could simply download it from the cloud. When I did that my account wasn't there. Instead I downloaded the HD version onto the iPad and sent them a message asking them to transfer the level 155 account to the level 2 account on the iPad. I sure hope they do it in the next 48 hours or I won't be able to participate in the war when I go on holiday on Thursday morning.... to make it simple I named the new account on the iPad "Transfer XXX XXX XXX" so hopefully they'll pick it up!

I just had to replace my iPad and this method did not work... Just opened ticket #788558. Please restore my level 171 account before the battle

Does anyone know how long it takes gree to work on support tickets and how long they will take to restore account to a device ? I have opened ticket and I do not want to miss out on current events and the battle starting Friday.

Quote:

---

Originally Posted by Assault and Flattery

IMPORTANT!!

***The following ONLY works if you're replacing your old device with a new one. This does NOT work if you just want to swap your game between your iPad/iPhone.


If you still have your old device, please sync/back up your account to either iTunes or iCloud. Next, sync your new device with either iTunes or iCloud and restore data. When you open the game on your new device, you will be prompted to restore your data. Please click yes; you should now have your account restored to continue playing the game.




***If you've completely lost your old device:

If you do not still have your old device, please provide as much of the following information as possible to support through an in game ticket:


-Your original and new device types

-Your old character's invite code (the 9-digit player ID associated with your game, which can be found under your profile)

-Your old character's exact name (case sensitive) and last known level

-Your last known login of your former character

-Any copies of gold/gem/cash purchases made through iTunes or Google Wallet (Note: receipt information is only for purchase verifications once we are able to finally locate your original game (in the event the original game data was lost). We are unable to locate a lost account based solely on in-app purchases.)

-The invite code of the new character showing up on your new device (should be around a level 1 when you first install the app)




***This next section is if you want to transfer your game between your tablet and phone. There is currently no way to do this yourself, support will need to do it. Send the following information through in game support:

-Your device types

-Both character's mafia codes (the 9-digit player ID associated with your game, which can be found under your profile)

-Both character's exact name (case sensitive) and last known level

-Specify whether you have 2 games that you're currently playing, or if you want to replace one account with another

-Specify exactly which device you want which character on

---

I have open ticket and it still has not been restored. How long does this take? I am missing out on current event, missing out on upgrading the still, collecting buildings and do not want to miss out on battle!! My crew depends on me!!! Please resolve ticket # 790223

Quote:

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Originally Posted by wythme

I have open ticket and it still has not been restored. How long does this take? I am missing out on current event, missing out on upgrading the still, collecting buildings and do not want to miss out on battle!! My crew depends on me!!! Please resolve ticket # 790223

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Took almost 3 days for me. Surprisingly they fixed it at 11PM on a Saturday.

Quote:

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Originally Posted by Btrash

Took almost 3 days for me. Surprisingly they fixed it at 11PM on a Saturday.

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Thank you,,it's been since Monday night, and I'm getting nervous.