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Good morning, all!
The tools we've been working on to get people's devices correctly associated back with their games are finally done, and CS has started working through the backlog of tickets.
Thanks for being patient with us! If you haven't gotten an email from them acknowledging your ticket at all, please check your spam folder.
Thanks for the update. Though I think at this point with the implosion you've created, they won't bother coming back.
Great. Maybe support will get to my ticket soon. I'm the leader of a top 50 faction and I'm sure my faction would love to have walls and a dl for war. Ticket #2117197
About time..
Any idea how to compensate for the 0/0 equipment that my 13billion stats account has?
It wont be able to fight this WD thanx to this mess!
Quote:
Originally Posted by RhythmNBruise
That's good news. Hope they get to ticket #2115245 soon!
It's been one week 12/12/24 since I opened my ticket number 2116787. I've received one generic response on Monday 12/15/14. While I appreciate the update it would be helpful to know where I am in the queue. And as previously asked can we anticipate receiving the equipment we are missing since we couldn't participate in the ILTQ .
Your response is appreciated
I've had no game for a week' and I got some lame response about if it's not working yet.
Omg, you screwed the game and us, the players again as you are utterly incompetent!
No my game does not work, it did not suddenly fix what you messed up.
So now that you have started looking at tickets when is the fix coming? When is it going to work?
Ps 5.1 is going to be amazing
Pps English wit / sarcasm as I'm sure you won't actually get the fact I'm being rude and sarcastic
Can I please get my accounts back. They are mine not yours. Thank you. Ticket number 2130297 and ticket number 2117439
I want to buy a couple of vaults of gold for LTBs. I hope you can action my Request #2125754 soon!!!Quote:
Originally Posted by RhythmNBruise
So here I am, still locked out because of this game center deal. CrazyNerdyGirl in the ask a developer yesterday said my ticket was forwarded to CS by her yesterday since they now have the ability to do their transfers. Almost three years in building my game and I can't play it. Come on Gree, get it together man. Ticket# 2127512. Help a brother out.
So has the issue been resolved. If ppl update with a diff Game Center to their original will they be locked out still?
Please get my game back. It's the weekend. In top 5 faction. Also need to buy gold building. And buy gold. Help me. Ticket# 2117835
No, they are not yours. They are grees. They ALL belong to Gree.Quote:
Originally Posted by Mic (LMKM)
Yes, at least mine has been "locked" out. Can anyone confirm that they have gotten their games back after the game center fiasco?Quote:
Originally Posted by bam bam.
So far in the last 24 hours, i have had an email response to all of my tickets sent in. The new email response basically asks for some info on the "lost" account, some info one the new account, some gold receipts and the last known login time. After receiving the email I responded almost instantly giving over everything that was asked. After waking up i can see a response..... the same email asking for all the info again! I take it there is no auto response for when you have sent the info over? If anyone can confirm they have loaded their "lost" account please do as i still can not access mine.
Let me get this right.
After a week you finally message me asking for my account details. When I reply instantly in the hope that I may be able to participate in this war and upgrade your HQ to level 10 before time runs out. I then get an automated ticket asking for the same information. Do I reply to that as well knowing that weekends are when you don't work. Also as its Xmas week does that mean I am screwed till 2015?
Gree your lack of help is astonishing!
Looks like we are all in the same boat then jez1861. Thank you for reassuring me that its not just me getting the same email back😤Quote:
Originally Posted by Jez1861
Thanks, I won't update till they fix this. Nice of them to say the issue has been resolved when it clearly hasn't.Quote:
Originally Posted by Ajk
Has anyone got their account back?
I havene t heard of anyone that has.. But I don't know everyone. In my faction no one has.
Please ppl who have gotten them back.. List here to let us know.. At least that would reassure us Gree is actually restoring accounts.
I have sent Gree my information twice - and still nothing - At lease I'm not the only one locked out
I have only got the same automated reply everyone else is getting asking for information. I haven't heard of anyone actually getting their account back yet
It have been nice if you guy would be honest about what you did to our games instead of running us around in circles and asking us the same questions over and over againQuote:
Originally Posted by RhythmNBruise
I'm still with out my game and all I get from Gree is the same email over and over asking for the same informationQuote:
Originally Posted by Richard B
I see some of the developers posting in other threads so can we get an update as to whether or not support is actually restoring accounts now? Are they working this weekend?
All I can say is that if I lose my account over this gamecenter stuff, I won't try to get it back. That will save me a bunch of money😜
I woupd also like my account restored..i have submitted all the info more than a week AGO.. BUT STILL no response response since.. TICKET NUMBER #2115213...please help ..
I know of 45 people that have been locked out of this game for at least 30 days, and 5 of them have been locked out almost 60 days.
I'm told by many people that they know at least 4 or 5, usually more, so I'm guessing hundreds of people have been jammed up by something Gree did or hasn't done.
I know of at least 200 people that say they'll quit by New Years.
That means they'll just hang out, but stop spending money.
A group of us just hang out, DEWIN NUTTIN.
No pressure, no worries, no stress, no goals, just useless NUTTIN.
The ones that are locked out tell me their kids (and spouse) are getting an even bigger Christmas than expected.
So, with the always comes some good.
What I don't understand is even when I do a restore from iCloud and get old mw build none 5.0 and unlink it with Game Center. I still dont get acct back. Crazy..
100% sure, Gree is the only way we will get accts back!
Thy are going to have to fix this and they really need to do it ASAP!
What the heck is going on ?
I lost 2 players in this latest "update"... (1) not even shown in the faction, the other
(1) is the faction leader ! So this faction is in turmoil... why donate if it cannot be
used toward walls etc. , and no officers can be made, nor loathsome players cannot be
booted out... no sense in adding anyone, but that is just in addition to my android
players NOT even getting a chance at free gold via videos,as none are available for
months already... Ridiculous !
Got my game back today, so they can retrieve them. But the fastest way is to complain to iTunes. If you've spent money on this game, it makes them lible for a return. Tell them either to return the money or the game. It puts you at the top of the list. Got my game back with in 24 hours. Good luck all!Quote:
Originally Posted by Ajk
Hmm, glad you're happy.Quote:
Originally Posted by Tazman5861
If it happens to me, I'm taking the money, honey!
Money's so much better than any stinking game.
What more do you need?
Details provided! Check
Auto response received
Details provided! Again. Check
Auto response received
Details provided! Again. Check
Now proof of in game purchases required.
Directed me to the iTunes store so complained about Gree and the fact that they have screwed up the game.
Anyone else need the details to complain about Gree.
They can easily restore our games, but seem to enjoy screwing us over
If you don't restore our games before WD over does that mean we don't get community rewards or faction rewards for where our faction placed? My faction is a top 15 faction and was gracious enough to let me stay so I best get rewards even thou I haven't participated as I can't until you get my game back to me. As far as getting it back quicker if you contact Apple didn't work for me!!
If Apple didn't refund you, contact the credit card company that's on file with Apple. You have 90 days to dispute charges. And unlike Gree or Apple, your credit card company is easy to deal with (with a live human being, by phone, that actually listens to you, in other words everything that Gree doesn't do)Quote:
Originally Posted by Sandman 1
Another day, and another automated email asking for the same information again!
OMG
Just restore my account, its not difficult
Guys there is light at the end of the tunnel. I got both my games back this morning. So they are in fact working on it
Did Gree send you an email letting you know? Or did you just try to log in and find it out?
Man that light must be sweeeeet!!! :) please can you confirm that gree confirmed that your account was back? Did they close your tickets and send you an email to confirm? Or did you just go into "manage accounts" and your lost account was there? Thanks :)Quote:
Originally Posted by Mic (LMKM)
Just checked. My accts not back.. :(
Just a quick update for all those without access to their accounts and who have written a ticket to Customer Support; this is the highest priority for the team today, and will continue to be until everyone has access to their account once again. Our most sincere and deepest apologies for the continued issues and difficulties that you have continue to experience with Modern War recently.