8,600 Gems Vanish in 5 days
Gree,
In the last 5 days I have tried to purchase the following items. Downloaded from iTunes, got to my game account. I would load up application later on, and discover that the item is missing. Back to the original gem count before I would buy them.
Duke Gem Pack - ?? Gems
Lord Gem Pack - 200 Gems
Monarch Gem Pack. - 400 Gems
10 - 800 Gem purchases.
Total of over 8,600 gems that are vanished and sitting in Gree Limbo. This is very frustrating to see, I have filled out 3 separate support tickets. Nothing has really been discussed to me about this. Initially I was told its an iTunes issue, I got that same Auto Reply.
In July I had 4,000 gems go missing, it took Gree about 3 weeks but they eventually got me them back. Still frustrating to have to fight gree tooth in nail back then to get it resolved. Only to have the same thing happening again now.
It discovers this is an issue with the game not saving status with server. Something with the syncing isn't working right and it needs to be addressed right away. Because to lose that amount of items is crazy. What had been working is changing the gender of the main knight, pressing okay. This would then tend to lock in settings and things I had done.
Today I tried that, even adjusted the capes on a few of the knights. Cape Spec looks pretty great on few knights. I went to lunch, I come back load it up, and discover instead of the 6,438 gems I had. I am back down to 38 gems. Changing all of that did not sync with the server. It did not save status, it did not sync. Nothing I did in that 30 minute period mattered.
Please get your developers to look into this issue and get it resolved. It is not something that should have lasted for this long. It is a pretty big bug to have.