Upcoming Feature and Support Policy Change: Name Changes

Hello all,

We understand that changing account names is an aspect of the game that players enjoy. As many of you know, it has been our policy to allow account name changes upon request since the launch of the game. Due to increased popularity of our games and the addition of factions/guilds/syndicates, the volume of requests for name changes has risen dramatically in the last several months. This is currently a manual process and impacts our ability to address all inquiries in a timely manner.

It is our goal to improve player experience by offering our players more control over their accounts. As a result, we plan to allow players to change account names in app (following the normal rules for name changes, i.e. they have to fit our guidelines for acceptable names). This will provide players with the ability to update their account at a time of their choosing immediately.

To support this transition, we’ve updated our policy to no longer offer name changes via support request, effective MONDAY 3-11-13. We will honor all requests that have been submitted to the support system on or prior to MONDAY 3-11-13. Once the ability to change account names in app is available we will make announcement in our forums.

Thank you for your understanding,

Team GREE